Client Partner - Recruitment

Description:

- Understand client business strategy and goals to develop a clear POV, business case, and value story within the strategic account plan.

- Build and sustain senior-level client relationships through regular on-site engagement and effective stakeholder mapping.

- Own client outcomes, ensuring retention, renewal, profitable growth, and delivery against contractual commitments.

- Act as the senior escalation point for commercial and operational issues, partnering with Client Services Directors for resolution.

- Orchestrate collaboration across Growth, Client Services, and internal teams using defined collaboration frameworks.

- Embed innovation and service excellence into account planning to consistently exceed client expectations.

Business Development & Growth:

- Maintain robust rolling two-year strategic account plans aligned to budgets, commercial development plans, and Organizations five-year strategy.

- Drive disciplined pipeline creation and maintain accurate visibility through Salesforce and supporting tools.

- Lead competitive renewal strategies in partnership with Growth and Sector leadership to secure long-term client relationships.

- Be recognised by clients as a trusted insights leader by co-creating thought leadership with internal experts.

- Identify and execute whitespace growth opportunities aligned to client business priorities.

People & Leadership:

- Craft executive-level POVs linking talent strategy to business outcomes.

- Lead key client moments (e.g., QBRs) with confidence and differentiated expertise.

- Translate complexity into clarity, turning insights into actionable priorities for cross-functional teams.

- Model disciplined growth behaviours in account planning, pipeline management, and commercial storytelling.

- Orchestrate diverse experts into a single, unified client voice, demonstrating a one AMS approach.

- Coach and develop colleagues by creating exposure to senior stakeholders and building confidence.

- Champion adoption of AI, digital, and emerging technologies to drive efficiency, insight, and differentiation.

- Contribute to regional people strategies by attracting, retaining, and engaging top talent.

Performance Outcomes / Accountabilities:

Growth & Commercial Performance:

- Drive market share growth by expanding service offerings and supporting profitable account development.

- Build and articulate strong business cases, including ROI analysis, to support client investment decisions.

Client Retention & Value:

- Retain and renew existing client accounts by proactively identifying needs and positioning AMS as a critical contributor to client success.

Strategic Direction:

- Define and execute a compelling account vision that translates client priorities into actionable strategies and measurable outcomes aligned with organizations long-term growth plan.

Culture & Engagement:

- Champion values and foster a collaborative, high-performing culture that drives innovation, employee engagement, well-being, and client impact.

Market and Sector Influence:

- Demonstrate strong sector and labour market knowledge.

- Build trusted relationships with senior client stakeholders and contribute to industry forums and thought leadership initiatives.

Process & Operational Discipline:

- Consistently follow the Client Partnering Playbook (Moments That Matter).

- Ensure accurate and timely maintenance of client and pipeline data within CRM systems.

Financial / Commercial Accountability:

- Own growth-related activities contributing to P&L performance, in partnership with Client Services Directors.

- Lead commercial negotiations to deliver sustainable financial outcomes and margin improvement, working closely with Commercial and Legal teams.

- Support the structuring of transformative outsourcing deals that strengthen organizations competitive positioning.

Demonstrates behaviours aligned to organization Ways of Working, including

- Building deep, strategic relationships with senior client stakeholders.

- Communicating with clarity and influence to drive long-term outcomes.

- Inspiring cross-functional teams through purpose-driven leadership.

- Exhibiting strong commercial and contractual fluency.

- Delivering thought leadership that strengthens Organizations brand and market authority.

Desirable:

- Strategic Thinking Level 3

- Strategic Client Relationships Level 4

- Issue Resolution Level 4

- Effective Communication Level 4

- Commercial Decision-Making Level 4

- Thought Leadership Level 3

- Stakeholder Partnering Level 5

- Commercial Awareness Level 4

- Enterprise Leadership Level 4

Technical Skills:

- Sales SME Talent Solutions: Level 4

- Account Planning: Level 4