Client Partner - Key Account Management

Responsibilities:

Client Relationship Management:

- Build and maintain strong relationships with key stakeholders for Strategic enterprise accounts

- Act as the primary point of contact for clients, ensuring their needs are met and expectations managed.

- Ability to map Client Stakeholders and prepare Value proposition while collaborating with the Service lines and Global Account management teams

Account Management:

- Oversee the entire account lifecycle, from onboarding to ongoing support.

- Develop and execute account strategies to drive growth and retention.

- Responsible for the Individual targets related to Revenue, Order Book, Margin and CSAT for the said accounts

- Collaborate with the Global Account Management and Delivery teams to grow the accounts

Business Development:

- Identify opportunities for upselling and cross-selling between IT and services.

- Collaborate with sales, Service line SMEs and marketing teams to develop proposals and presentations.

Project Coordination:

- Coordinate with internal teams to ensure timely delivery of services.

- Work along with the delivery teams to manage project timelines, budgets, and resources effectively.

Performance Monitoring:

- Track and report on account performance metrics.

- Conduct regular reviews with clients to assess satisfaction and areas for improvement.