Client Partner - Global Capability Center Engagements

Role Overview:

The Client Success Partner is responsible for ensuring seamless execution, client satisfaction, and long-term value realization across GCC engagements. This role acts as the bridge between strategy and execution, ensuring commitments made during the sales and advisory phase translate into measurable outcomes.

The ideal candidate combines strong program management skills with stakeholder engagement capability and a deep understanding of GCC operating models.

Key Responsibilities:

1. Client Onboarding & Transition:

- Lead structured onboarding of new GCC clients post-deal closure.

- Translate contractual scope into actionable delivery plans.

- Align internal teams (talent, compliance, real estate, operations, finance) to client expectations.

- Establish governance frameworks and reporting cadence.

2. Program & Delivery Oversight

- Oversee end-to-end execution of GCC setup initiatives:

- Entity setup coordination

- Talent acquisition ramp-up

- Infrastructure and workspace readiness

- Vendor onboarding

- Compliance and policy implementation

- Monitor milestones, budgets, risks, and dependencies.

- Ensure timely and high-quality delivery.

3. Client Relationship & Experience Management

- Act as primary operational point of contact for client stakeholders.

- Build strong relationships with GCC Heads, HR leaders, and transformation teams.

- Conduct regular reviews and health checks.

- Drive proactive issue resolution.

4. Value Realization & Expansion Support

- Track KPIs linked to GCC success (hiring velocity, cost efficiency, retention, productivity).

- Identify improvement opportunities and recommend enhancements.

- Support Client Partner in identifying expansion or cross-sell opportunities.

5. Governance & Reporting

- Maintain program dashboards and executive reports.

- Drive QBRs (Quarterly Business Reviews).

- Ensure adherence to SLAs and contractual commitments.