As a Client Manager, you will be the point of contact for client and senior management. You will be responsible for planning and organizing resources; interact with clients frequently and communicate the feedback to the team. You will be recognizing the performance and behavioral issues in team and act proactively to ensure seamless productivity.  You will be responsible for driving exceptional relationship development and significant revenue expansion with existing clients.   Responsibilities -   - Monitor Service Level Agreements based on predetermined metrics  - Timely flagging of issues to the client / Sr. Management  - Responsible for resource allocation / seat and or billable utilization  - Responsible for team utilization and productivity  - Coach, counsel and train team members to enhance performance and restrain attrition  - Conducts performance appraisal and one-on-one reviews  - Develop, manage and grow ongoing consultative relationships with clients, achieving high levels of client satisfaction and significant account growth  Skills  - Strong customer focus  - Outstanding communication skills  - Highly organized, self-motivated, multi-tasking  - People & Administrative Management  - Presentation Skills  - Must be high-energetic, self-motivated and highly organized individuals with a passion for technology and customer satisfaction  Experience / Education  - Any graduation. MBA would be preferable.  - Experience of 6+ years with minimum of 3+ years in overseeing the operations and managing teams  - Experience in supporting and managing overseas customer accounts

Chennai

Client Manager - BPO 

Job Description for Client Manager - BPO  in Avocet Consulting in  Chennai for (6-8) years of experience. Apply Now!