Key Responsibility Areas: 1. Own the customer onboarding process, and drive an exceptional experience during the initial client journey 2. Key priorities would be to ensure customers are onboarded with the right expectations, and then engaging them to source content and create best-in-class catalogs 3. Bring innovations and industry best practices to take the onboarding experience to next level 4. Manage outsourced vendors, drive relationships and investments to help them grow bigger, 5. While improving the quality of customer content being produced will be the primary responsibility, timely closure of catalog creation will be equally important 6. Regular process reviews and data analysis to be done to ensure technology-based process improvement feedback is being shared on quality, experience, and efficiency improvements 7. Maintain daily tracking, audit, training, and team motivation focus to drive large remote teams and Maintaining process compliances and hygiene You Can Apply if you have: - 80%+ marks in 10th and 12th - MBA with 1-5 yr of experience in Sales / Servicing / Retention - Preference for candidates with Team handling experience of 10+ individuals (atleast 1yr+ experience)

Noida

Client Experience & Operations Management Role - Media Firm 

Job Description for Client Experience & Operations Management Role - Media Firm  in Strategic Talent Partner in  Noida for (3-8) years of experience. Apply Now!