Description:

Overview:

BTVK Advisory is a leading advisory firm whose specialized professionals guide clients through an ever-changing business world, helping them win now and anticipate tomorrow.

BTVK Advisory, and its affiliated entities, have operations in North America, South America, Europe, Asia, and Australia.

BTVK Advisorys ultimate parent entity, Baker Tilly US, LLP, is an independent member of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion.

Baker Tilly is an equal opportunity/affirmative action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.

To be added to all ET through Experienced requisitions Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees.

In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.

Job Description:

India Managed Services Director:

About Moss Adams (now Baker Tilly) Moss Adams, is a US top 6th accounting and tax advisory firm, is a fully integrated professional services firm dedicated to assisting clients with growing, managing, and protecting prosperity.

With more than 11,000 professionals across more than 140 countries globally, we work with many of the worlds most innovative companies and leaders.

Our strength in the middle market enables us to advise clients at all intervals of development from start-up to rapid growth and expansion, to transition.

Moss Adams India (now Baker Tilly) also serves international customers, companies who are headquartered in the US with an international presence.

We leverage these connections in over 140 countries, including India, to serve such international customers.

By being a midsized firm with the same depth of experience as the Big 4, Moss Adams, which is part of the Baker Tilly family of companies, is a unique, combination of experienced yet nimble, has a flat structure, is highly employee-oriented, and remains focused on delivering higher value to customers.

Moss Adams India (now Baker Tilly) seeks a talented and experienced India Managed Services Director provides strategic and operational leadership for Baker Tillys Managed Services Operations in India.

As the leader of India Managed Services Practice and Operations, the incumbent will be responsible for its success and growth.

- Build and scale Firms Managed Services solution lines Accounting & Financial Services (AFS), Talent Management Services (TMS), and HR Services.

- Drive performance and lead the practices efforts to attain Firm benchmarks (i.e., realization, utilization, profitability, client satisfaction).

- Develop, track and analyse annual budgetary requirements needed for determining fiscal revenues and profitability targets including actuals vs. ETC forecasts.

- Ensure service excellence through quality, timeliness, and efficiency; monitor KPIs and SLAs.

- Partner with U.S.-based leadership on strategic initiatives, delivery model evolution, and client engagements.

- Build a high-performing, values-driven culture aligned with Managed Services purpose and goals.

- Lead talent strategy in Indiaincluding recruitment, onboarding, development, and retention.

- Drive operational standardization, automation, and continuous improvement efforts.

- Serve as escalation point for service delivery issues and lead resolution planning.

- Work with U.S. Managed Services leadership, the IMP and other Leaders in building an appropriate India staffing model and actively coordinate with contributory leaders to engage, retain, sponsor, and build resources and their capabilities within India.

- Lead talent strategy in India for managed services including recruitment, onboarding, development, and retention.

- Collectively support the effort to create and sustain the firm as an employer of choice.

- Actively coordinate with India and U.S. leaders to engage, retain, sponsor, and build resources and their capabilities within the Managed Services function.

- Build a high-performing, values-driven culture aligned with Managed Services purpose and goals.

- Actively engage with employees as the India Managed Services leader and drive inclusivity, engagement and culture that represents the Firms values.

General Position Summary: Responsibilities: People Responsibilities:.

- Lead the development of consistent processes that enhance the quality of client service, and the development of our people.

- Prepare and host client vendor due diligence visits showcasing our people, processes transition, performance governance, digital and technology capabilities.

- Advocate and build capabilities that can help drive client experience and growth for the Firm, through use of technology, data analytics and the India innovation ecosystem.

- This should help in improving client engagement, productivity and positioning Baker Tilly as a value player.

- Partner with U.S. based Managed Services leadership on strategic initiatives, client engagements and delivery model evolution.

- Enable employees in India to understand the Voice of Customer and the Firms growth strategies and priorities, and encourage/enable them to deliver effectively.

- Build and extend the Firms Managed Services capabilities to deliver service excellence and innovation.

- Drive practice-wide acceptance and utilization of capabilities by playing the role of an Evangelist for the capabilities.

- Build capabilities to drive maturity across service, practice and innovation.

- Promote operational standardization, automation, and technology enablement to scale delivery.

- 12+ +years of experience in managing offshore operations within a professional services or Managed Services Firm.

- Proven track record in leading multi-functional teams across finance, HR, and operational services.

- Strong understanding of technology-enabled service models and workflow-based delivery.

- Experience collaborating across global teams and working in matrixed environments.

- Background in supporting North American clients preferred.

- Familiarity with ERP platforms (e.g., NetSuite, Sage Intacct), HR systems, or cloud-based workflow tools.

- Experience implementing delivery KPIs, process improvement, and talent architecture at scale.

- Exposure to industry forums and contribution to the Firms brand building.

- Strong operational leadership with the ability to drive delivery excellence across multiple service lines.

- Significant executive presence with the ability to network, engage, collaborate and drive required agenda at a Firm level.

- Strong people leadership skills ability to coach, mentor, and build talent across all levels.

- Excellent communication and stakeholder management skills.

- Ability to champion innovation, automation, and continuous improvement in service delivery.

The India Managed Services Director reports to the India Managing Principal with a dotted line to the US Managed Services leadership.

Clients & Growth:

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Reporting Responsibility:

Here, youll be challenged and rewarded for leadership, technical excellence, and inspired perspectives.

Thats why we offer opportunities to build your skills and explore your career in a supportive environment.

At Moss Adams India, which is part of the Baker Tilly family of companies, where you take your career is up to you.

Moss Adams, which is part of the Baker Tilly family of companies is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.