About Citymall : CityMall is a social e-commerce venture, backed by Elevation Capital &amp; Accel Partners, aiming to help the 200-300 million new to Internet users realize the power of Internet and e-commerce. CityMall has a vision to create India's largest chain of virtual stores on WhatsApp. Through a network of neighbourhood community leaders, CityMall enables Bharat to experience the convenience of online commerce. Founded by IIT Delhi and IIT Roorkee alumni with 8+ years of entrepreneurial experience, CityMall aims to create several thousands of such micro-entrepreneurs and empower them to create the go-to e-commerce platform for Bharat. Role : Customer Experience Manager/Sr. Mgr Role &amp; Responsibilities : - Advocate on behalf of the Customer during all business engagements to ensure a consistent and valuable experience. - Drive people, process, and technology initiatives to optimize the Customer Support experience end-to-end. - Solve for key consumer pain points/experience enhancements by working closely with different functions (ops, partners, tech, city teams etc.) - Own Customer NPS and CSAT scores along with managing a team of 30 members - Have a clear understanding of the company's business objectives so as to strategize Customer Experience efforts such that it contributes to the achievement of the business goals. Qualification : - Experience of around 5-7 years, should have led a team in the past - Should be a team player, working alongside people from all walks of life - Ability/Willingness to build and execute operational capabilities, processes, and systems - Good understanding of consumer experience and levers to improve it - Excellent communication and sound analytical skills - Experience in a Tier 1/high growth B2C setup.

Gurgaon/Gurugram

 CityMall - Manager/Senior Manager - Customer Experience  

Job Description for  CityMall - Manager/Senior Manager - Customer Experience   in Cmunity Innovations Private Limited in  Gurgaon/Gurugram for (5-7) years of experience. Apply Now!