City Manager - eCommerce/Quick Commerce/Grocery Delivery

Job description

Key Skills: Data Analysis, MS SQL, Growth Strategy, Business Analysis, Strategic Pricing

Roles & Responsibilities :

- Drive city-level growth, retention, and P&L performance through data-driven decision-making.

- Conduct retention analytics to quantify the impact of pricing, service levels, assortment, and loyalty initiatives on repeat rates and churn.

- Develop lifecycle-based customer segments and identify value pools to design targeted growth programs.

- Design, execute, and analyze A/B tests and quasi-experiments to measure impact and define success metrics.

- Translate analytical insights into actionable CRM journeys, engagement campaigns, and product interventions.

- Monitor city-level KPIs including retention, order frequency, basket size, contribution margins, and customer acquisition efficiency.

- Conduct rapid surveys and qualitative research to gather consumer insights and validate hypotheses.

- Manage and maintain self-serve dashboards for retention and performance tracking, ensuring a single source of truth.

- Collaborate with cross-functional teams including Supply, Marketing, Pricing, and Product to execute city growth initiatives.

- Identify operational bottlenecks and recommend strategic pricing or assortment optimizations.

Experience Required:

- 4-10 years of experience in analytics, growth strategy, category management, or city operations roles.

- Strong proficiency in MS SQL and data analysis tools.

- Experience in growth strategy, retention analytics, and experimentation frameworks.

- Exposure to e-commerce, quick commerce, or grocery delivery environments preferred.

- Strong problem-solving ability with a data-first mindset.

- Ability to manage multiple stakeholders and drive execution in a fast-paced environment.