City Lead - Operations - Quick Commerce

Job Description - Horizontal City Lead:

City: Mumbai / Hyderabad / Kolkata / Bangalore / Delhi

Industry: Quick Commerce / High-Growth Startup

Key Responsibilities:

- Lead and manage all logistics operations of the dark stores within the city.

- Ensure on-time delivery performance, order accuracy, and customer SLAs are consistently met.

- Monitor daily operational KPIs and drive corrective action where needed.

- Recruit, mentor, and manage a cross-functional team including operations managers, fleet supervisors, and contract employees.

- Build a performance-driven culture with clear accountability at every level.

- Own the city-level P&L, including revenue targets, cost control, and profitability.

- Identify and implement cost optimization initiatives across productivity, manpower, and infrastructure.

- Collaborate with cross-functional teams to onboard new clients and expand operational capacity.

- Identify opportunities to grow market share and improve network coverage within the city.

- Serve as the primary point of contact for city-level escalations from clients, partners, and internal teams.

Qualifications & Skills:

- 5+ years of experience in Operations within Quick Commerce, E-commerce, Logistics, Retail, or Supply Chain, with proven experience managing multiple dark stores or city-level operations.

- MBA/Postgraduate in Supply Chain Management, Operations, Logistics, or a related field is preferred.

- Strong expertise in driving operational excellence, team leadership, workforce planning, KPI management, and process optimization in high-growth environments.

- Prior experience as a Cluster Manager, City Lead, or similar leadership role in the Quick Commerce industry is highly preferred.

Who Should Apply:

- Individuals seeking a high-ownership, high-reward role with real operational depth.

- Professionals who thrive in challenging environments, enjoy building from the ground up, and stay effective amidst ambiguity and rapid change.

- Leaders who are hands-on, decisive, and motivated by solving complex on-ground problems at scale.

What to Expect:

- A purely meritocratic culture where growth and rewards are driven solely by performance, not tenure, hierarchy, or benchmarks.

- A meteoric growth path for star performers, including opportunities to take on expanded responsibilities and gain exposure across multiple functions.