City Head - Real Estate Firm

Hiring City Head Pune for a Leading Real Estate Company

Role Summary:

The City Head - Pune is responsible for driving P&L ownership, city-wide sales growth, customer experience, and overall business operations in the Pune market. This role leads multiple teams, ensures service delivery excellence, and drives revenue through strategic execution.

Key Responsibilities:

1. Business & Revenue Ownership:

- Own the P&L and revenue targets for the Pune business.

- Develop and execute city-level sales strategies to drive top-line and bottom-line growth.

- Monitor performance metrics and take corrective actions for revenue optimization.

2. Sales Leadership

- Lead and manage Inside Sales, Field Sales, and Relationship Management teams.

- Drive lead conversion, improve sales productivity, and monitor funnel metrics.

- Implement best-in-class sales processes and ensure target achievement.

3. Operations & Service Delivery

- Oversee end-to-end operations including customer onboarding, service delivery, and issue resolution.

- Work closely with centralized teams to improve product adoption and service efficiency.

- Ensure high customer satisfaction (NPS/CSAT) for all services (Rent, Buy/Sell, Packers & Movers, Home Services, etc.).

4. Team Management

- Recruit, train, lead and mentor large-scale teams (100-300+) across sales & operations.

- Develop performance-driven culture and manage incentive frameworks.

- Conduct regular reviews, coaching, and performance assessments.

5. Market Expansion & Strategy

- Identify local market opportunities, competitor analysis, and new revenue streams.

- Drive strategic initiatives to strengthen NoBroker's presence in Pune.

- Collaborate with product, marketing, and central leadership for city-specific campaigns.

6. Process Excellence

- Improve operational efficiency, reduce turnaround time (TAT), and ensure high-quality service.

- Implement SOPs and enforce compliance with company policies.

- Monitor dashboards and analytics to make data-driven decisions.

Required Skills & Experience

8-15 years of experience in Sales / Operations / Business Management, preferably in:

- PropTech

- Real Estate Services

- Marketplace / Consumer Internet

- BFSI or similar B2C environments

- Proven experience in P&L ownership and scaling city/business operations.

- Strong leadership, analytical, and problem-solving capabilities.

- Experience leading large, diverse teams.

- Excellent communication & stakeholder management skills.

Key Performance Metrics:

- Revenue & P&L achievement

- Lead conversion and sales productivity

- Customer satisfaction / NPS

- Operational efficiency & service delivery metrics

- Team performance and retention

Preferred Qualifications:

- MBA / PGDM from a recognized institute (preferred, not mandatory)

- Experience in fast-paced, high-growth environments