Role Overview:

In the first phase, this means building and scaling the Mumbai events business - getting the economics right, creating reliable operating processes and delivering an exceptional offline customer experience. Over time, success means taking complete ownership of the Mumbai city P&L and business, identifying new growth opportunities and building a scalable city playbook that the company can replicate across markets.

Key Responsibilities:

City P&L & Commercial:

- Own the Mumbai city P&L, track revenue, costs, contribution margins and profitability, and identify the levers that improve city-level economics.

Operations:

- Own end-to-end city operations - planning, execution, processes, vendors, manpower, logistics and on-ground problem solving.

Events:

- Initially lead the Mumbai events business end-to-end - from event conceptualisation and planning through execution, customer experience and post-event analysis.

Budgeting & Costing:

- Build and manage event and city budgets; track actuals vs. plan and optimise venue, vendor, manpower, production and operating costs.

Revenue & Growth:

- Identify opportunities to increase event revenue, attendance, repeat participation and city-level monetisation; test new formats and partnerships.

Vendor & Partner Management:

- Build and manage relationships with venues, event vendors, production partners and local stakeholders; negotiate commercials and quality.

Customer Experience:

- Own the end-to-end customer experience across offline touchpoints in Mumbai.

Team & People:

- Build and manage the Mumbai operating team as the city scales; evaluate hiring needs, productivity and people costs.

0-1 City Building:

- Take Mumbai from early-stage operations to a scalable, profitable city business and build repeatable operating playbooks.

Requirements:

- Experience building or scaling a city-level business.

- Strong vendor negotiation and partner management.

- Experience managing multiple operational stakeholders.

- High comfort with on-ground / offline execution.

- Experience in high-growth consumer, hospitality, travel, events or D2C/B2C businesses.

- Strong communication and stakeholder management.

- Ability to work closely with founders and senior leadership.

- Demonstrated examples of improving revenue, margins, cost efficiency or profitability.