CitiusTech - Salesforce Solution Architect

Job Overview:

We are looking for a highly experienced Salesforce Solution Architect to lead enterprise CRM architecture and transformation initiatives across a global Salesforce ecosystem. The ideal candidate will drive end-to-end architecture, integration strategy, governance, and AI-driven CRM innovation while partnering with global stakeholders to deliver scalable and secure Salesforce solutions.

Key Responsibilities:

- Define enterprise architecture across Sales Cloud, Service Cloud, Life Sciences Cloud, and Experience Cloud.

- Design scalable CRM solutions, data models, security architecture, and platform governance frameworks.

- Lead large-scale Salesforce transformation and modernization initiatives.

- Architect enterprise integrations with MuleSoft, SAP, Power BI, Tableau, and other business systems.

- Drive Salesforce AI and Agentforce adoption to improve business workflows and automation.

- Conduct architecture reviews, solution assessments, and technical governance activities.

- Implement large data volume (LDV) strategies, API governance, and performance optimization.

- Collaborate with business and technology stakeholders to align CRM solutions with strategic objectives.

- Guide development teams on best practices, security standards, and architectural direction.

Required Skills:

- 9-14 years of Salesforce experience with at least 3 years in a Solution Architect or Technical Architect role.

- Deep expertise in Salesforce Sales Cloud, Service Cloud, Life Sciences Cloud, and Experience Cloud.

- Strong knowledge of MuleSoft, REST APIs, Integration Architecture, and Enterprise Application Integration.

- Experience delivering large-scale CRM transformation programs.

- Strong understanding of Salesforce security, compliance, data governance, and platform scalability.

- Salesforce CTA, Application Architect, or equivalent certifications preferred.

Preferred Skills:

- Experience in Healthcare, Life Sciences, Pharma, or MedTech domains.

- Exposure to Agentforce, Einstein AI, Salesforce Industries (Vlocity), and Salesforce Well-Architected Framework.

- Experience transitioning from SI-led to GCC/internal delivery models.

- Knowledge of regulated industry compliance standards.

Desired Candidate Profile:

- Strong stakeholder management and consulting skills.

- Proven experience designing enterprise-scale Salesforce solutions.

- Ability to lead architecture discussions and influence technology decisions.

- Excellent problem-solving and communication skills.