Circle Relationship Head - Banca Channel - Life Insurance
Description:
- Own and deliver circle-level business targets including APE, premium, case count, and revenue through bancassurance partners.
- Develop and execute circle sales strategies aligned with organizational goals.
- Drive product mix optimization (protection, savings, annuity, ULIP) to improve profitability and persistency.
- Monitor key performance indicators including conversion ratios, ticket size, and activation levels.
Bank Relationship Management:
- Build and manage senior-level relationships with circle heads, regional heads, and key stakeholders of partner banks.
- Act as the primary escalation point for bank partners at the circle level.
- Negotiate business plans, sales drives, and joint initiatives with banking partners.
- Ensure strong partner engagement through reviews, recognition programs, and governance forums.
Team Leadership & Capability Building:
- Lead, mentor, and manage Regional Managers, Area Managers, and Relationship Managers within the circle.
- Drive performance management through goal setting, reviews, coaching, and corrective actions.
- Build a high-performance culture focused on ethics, compliance, and customer-centricity.
- Support talent acquisition, onboarding, and succession planning.
Training & Sales Enablement:
- Drive adoption of digital tools, lead management systems, and sales analytics.
- Collaborate with training and marketing teams to roll out campaigns, contests, and sales initiatives.
Compliance, Risk & Governance:
- Ensure adherence to IRDAI regulations, bancassurance guidelines, and company policies.
- Drive high-quality business with focus on persistency, claims ratio, and customer experience.
- Monitor mis-selling risks, documentation quality, and audit findings.
- Ensure timely resolution of customer complaints and audit issues.
Performance Monitoring & Reporting:
- Analyze trends, gaps, and opportunities across branches and regions.
- Present circle performance reviews to senior management with actionable insights.
Stakeholder Collaboration:
- Coordinate with internal teams including Operations, Underwriting, Claims, Finance, Marketing, and Product.
- Act as the voice of the bank partner within the organization and vice versa.
Key Skills & Competencies:
- Proven ability to manage large geographies and multi-level teams.
- Excellent relationship management, negotiation, and influencing skills.
- Strong business acumen with analytical and strategic thinking.
- High integrity and strong compliance orientation.
- Excellent communication and leadership skills.
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