Description:

OUR VALUES:

BE CUSTOMER FIRST:

- The Joy of Customers is our ultimate reward.

- We treat every customer order as a vote of trust.

- All our ambitions, choices and actions are validated when customers choose to return.

The customer has a voice; those who listen will win in the market.

LEAD WITH CARE:

- Care, for us, is creating a Joyful human experience.

- Care is valuing the needs and expectations of people and going the extra mile to uphold trust.

HUSTLE MINDFULLY:

- There is satisfaction in meeting expectations, but Joy in beating expectations.

- We Hustle to positively surprise everyone, sometimes even ourselves.

- Through hustle, we retain our first mover advantage.

- Through hustle, we respond to emerging needs and opportunities with speed.

DRIVE GROWTH:

- There is Joy in Discovery.

- We consistently find a better way to improve a little every day.

- Discovery can be about doing different things or doing the same things better.

- We master and improve the work we do at all levels, every day.

A BETTER WAY:

- There is Joy in Discovery.

- We consistently find a better way to improve a little every day.

- Discovery can be about doing different things or doing the same things better.

- We master and improve the work we do at all levels, every day.

JOB DETAILS:

Position Title: Circle Business Head - Region

Reports to: Regional Manager

JOB CONTEXT AND KEY ACCOUNTABILITIES:

- The company is amidst transformation & expansion which will fuel the next level of growth and this creates both challenges and opportunities.

- While it is the largest QSR in the sub-continent, it is set to double in scale & size with a vision towards becoming a Multi Business, Multi Product, Multi Country Operations.

Job Purpose:

- The Circle Business Head is responsible for the overall Business operations of the Circle according to Brands operational standards and run profitable business as an SBU.

- Majority of time is invested leading/guiding and coaching the team to meet Guest expectations, achieving both bottom and topline objectives, in line with the principles of Brands Vision and Mission.

- As a Business Head, you are accountable for overall annual business plan execution and achievement of the same by aligning the available resources in the best possible manner and takes regional/corporate support as and when required to achieve the job context.

Key Accountabilities:

Leads Operational Excellence and the Guest Experience:

- Role models expected behavior and coach teams on hospitality standards

- Ensures all the restaurant meets safety, sanitation and cleanliness standards as per expectations

- Sets the standards to ensure team handles all Guest concerns in a timely and sustainable manner

- Empowers the team to satisfy Guest needs and resolve concerns

- Removes barriers to delivering

- Hospitality behaviours during shift.

Drives Sales Growth:

- Takes accountability for understanding all in store marketing promotions of the circle and provides inputs for national marketing on circle digital/print and other medium of marketing elements

- Executes new product rollouts

- Responsible for system growth as well new store sales

Responsible and drive Bottom Line:

- Have a complete eye on each cost line and monitor each line restaurant wise, to maintain the annual business plan lines

- Constant monitoring and reviewing the same with all direct reports and prepare the GAP analysis, guide them to maintain the lines

- Ensure that all restaurants in the circle maintain these lines and facilitate them to earn bottom line incentive

Builds Team Talent:

- Treats all team members fairly and with respect.

- Supports the training of new team members

- Recognizes team members for team contributions

- Holds team members accountable for their behaviour and performance

- Provides coaching to team members to improve performance

- Provides communication to team about goals and performance

Expands the footprint:

- Identify the new locations for the business expansion in line with the business strategy

- Responsible for new restaurant operating days and prepare the propose the capex calculation

- Understand and observe the completion closely and update stakeholders and plan to tackle the competition

Flexibility and Adaptability:

- Acts quickly to solve problems in area of responsibility

- Provides feedback and suggestions to improve performance

- Is flexible with work schedule as business needs

- Understands and complies with all procedures and policies

- Provide action plans to address issues and opportunities and effective execution of the same

- Seeks to understand goals and results and how they personally contribute to them

Plans and Communicates:

- Discusses issues with other support functions of the circle and prepares the action plan

- Discusses the business plan and brings out the alignment

- Involves entire team by communicating goals, results, and action plans

Team Size:

- Direct Team: 7-8 (Both administrative and direct reports) - Basis the number of stores

Indirect Team:

- PEOPLE IN REGION

- INTERACTIONS & WORKING RELATIONSHIPS:

Internal:

- All Departments

- Top Management

External:

- All Utility Vendors

- Finance Support

QUALIFICATIONS, EXPERIENCE, & SKILLS:

- Any Graduate/Post Graduate from a recognised university with 12+ years of relevant experience

Personal Attributes:

- Assertiveness: has the ability to articulate and hold their own in pressured conversations and to manage the expectations of others whilst working under pressure

- Initiative: requires little or no supervision but will seek support from Head of Business Support if necessary.

- Understands the necessity to forward plan and think through potential complications.

- Identifies appropriate solutions to problems and acts accordingly.

- Able to make sense of issues;

- Identify and solve problems.

- Proactively suggests ideas for improvements around working practices

- Credibility: has gained the respect from all members of the business, both seen as reliable, trustworthy and capable of performing the role; leads by example

- Adaptability: maintains good performance and quality of work under pressure and is prepared to manage change at the last minute

- Professionalism and confidentiality: confident individual who can deal with people at all levels both internally and externally.

- Demonstrates credibility and appropriate verbal and non-verbal behaviour

- Teamwork: actively fosters a good working environment: builds effective team relationships

- Team effectiveness: creates conditions to enable the team to perform at it best; acts to build a team setting clear direction, providing appropriate structure, recruitment of the right people.

- Provides the support needed to the team in respect of personal development and coaching, as required.

- Organisation and planning: aptitude to prioritise, plan and organise workloads placed upon them and the ability to manage expectations and deadlines

- Oral and written communication has the ability, confidence and professionalism to convey information, both written and oral, clearly, concisely and persuasively

- Commitment: has the drive and energy to undertake all tasks, even those that may appear laborious, displaying the same level of motivation and enthusiasm

- Empathy: has tact and diplomacy and an ability to anticipate and deal with the varying needs and concerns of others and can adapt their personal style to meet these needs.

- Able to relate well to others and use interpersonal skills to achieve desired objectives; recognising the need to represent both the business and team.

- Ability to cope with change, to be flexible and to handle times of uncertainty.

- Focus on achieving results and exceeding others expectations.

- Encourages self-direction amongst team members