Role Summary:

We're looking for a hands-on Chief People Officer / HR Head to build and own the entire people function not as an administrative HR lead, but as a business partner who treats hiring, org design, culture, and performance as growth levers.

This person will architect the people infrastructure needed to scale a multi-city, multi-BU organization (Apple BU, Wintel BU, Solutions BU) toward ambitious growth targets. Culture and people experience are a first-order priority in this role, not an afterthought to operations.

Key Responsibilities:

People & Culture (Priority Focus):

- Own culture as a deliberate, designed function - define values, behaviors, and rituals that hold together a fast-scaling, multi-city, multi-BU organization.

- Build engagement mechanisms (pulse surveys, town halls, recognition programs) and act on the signal they generate.

- Drive attrition analysis and retention strategy, with particular focus on high-churn sales and presales roles.

- Champion employee experience across the lifecycle onboarding, growth, exits ensuring consistency across branches and BUs.

- Act as culture custodian in leadership discussions, flagging culture debt or dilution risk as the org scales.

Talent Acquisition & Workforce Planning:

- Own hiring across the three BUs - Apple BU, Wintel BU, and Solutions BU - spanning presales, inside sales, ISR/SMB GTM, engineering, and managed services.

- Build role scorecards, JDs, compensation bands, interview panels, and offer strategy tailored to each BU's talent profile.

- Sequence hiring for phased team builds with clear prioritization logic.

Organization Design:

- Define org charts, spans and layers, RACI, and career ladders across departments and the three business units - Apple BU, Wintel BU, Solutions BU - plus the Managed Services and Ci platform teams.

- Resolve role ambiguity as the org scales across branches and BUs.

Performance & Rewards:

- Design OKR/KPI frameworks, review cadence, and calibration processes, calibrated appropriately across Apple BU, Wintel BU, and Solutions BU given their differing sales motions.

- Build incentive/variable pay structures for sales and presales tied to CSP/recurring revenue and services outcomes.

Learning & Development:

- Build certification-driven enablement programs (Apple, Microsoft/Wintel OEM certs, security, device management).

- Design sales/presales enablement and leadership development tracks relevant to each BU.

HR Operations & Compliance:

- Oversee payroll, statutory compliance (PF, ESI, POSH, state-wise labour law) across all branch locations.

- Own HRIS selection/implementation, policy design, and audit readiness.

Leadership Advisory:

- Partner directly with founders and BU heads (Apple BU, Wintel BU, Solutions BU) on org scaling and revenue growth.

- Build succession plans and leadership bench strength across all three BUs.

What We're Looking For:

- Proven experience building both HR infrastructure and culture in a fast-scaling, multi-location, multi-BU company.

- A genuine track record of shaping culture and engagement, not just running compliance and payroll.

- Strong grasp of Indian labour law and multi-state statutory compliance.

- Comfort with sales-heavy, target-driven cultures (IT/technology distribution or B2B services background preferred).

- Data-driven approach - comfortable owning metrics like attrition, engagement scores, time-to-fill, revenue-per-head.

- High ownership mindset - this is a builder role, not a maintainer role.

Success Metrics:

- Culture and values framework defined and visibly embedded across all branches and BUs.

- Engagement measured with a baseline and improvement plan in place.

- Team fully staffed within timeline across Apple BU, Wintel BU, and Solutions BU.

- Org structure and career ladders documented across all three BUs.

- Compliance audit-ready across all branch locations.

- Attrition benchmarked and retention plan live for sales roles.