Chief Operating Officer - Unsecured Lending - IIM

A fast-growing payments solutions company, enabling businesses with innovative, secure, and scalable payment infrastructure. Mission is to simplify digital payments through technology, operational excellence, and customer-centric solutions.

Role Overview:

The Chief Operating Officer will be a key member of the leadership team, responsible for driving operational strategy, execution excellence, and scalable business growth. The ideal candidate will bring a strong combination of strategic thinking, execution capability, and leadership experience in fintech, payments, banking, or technology-led businesses.

Key Responsibilities:

- Develop and execute the company's operational strategy aligned with business objectives.

- Build scalable processes across operations, customer success, service delivery, and business support functions.

- Drive operational efficiency through process optimization, automation, and data-driven decision-making.

- Partner closely with the CEO and leadership team on strategic initiatives, business planning, and organizational growth.

- Lead cross-functional teams to ensure seamless execution and superior customer experience.

- Establish governance frameworks, operational KPIs, and performance management systems.

- Ensure regulatory compliance, risk management, and operational controls within the payments ecosystem.

- Manage budgeting, resource planning, and operational profitability.

- Build and mentor high-performing teams while fostering a culture of accountability and continuous improvement.

- Support new product launches, strategic partnerships, and market expansion initiatives.

Desired Profile:

- MBA from an IIM or other Tier-1 business school or a graduate/postgraduate from a premier institution.

- 10+ years of progressive leadership experience, preferably in payments, fintech, banking, financial services, or high-growth technology companies.

- Candidates from leading organizations in fintech, payments, consulting, banking, or technology are strongly preferred.

- Proven track record of scaling operations in a fast-paced, high-growth environment.

- Strong business acumen with expertise in operational excellence, process transformation, and stakeholder management.

- Excellent leadership, communication, and problem-solving skills.

- Experience managing large cross-functional teams and driving organizational change.

- Strong analytical mindset with the ability to leverage data for strategic decision-making.