Chief Operating Officer/Unit Head - Hospital Operations

Description: Chief Operating Officer (COO) / Unit Head Hospital Operations.

Location: Sector 19, Dwarka, Delhi, 110077.

Hospital Type: Multispecialty Hospital.

Experience: 1218 years | Qualification: MBA / MHA / PGDM (Healthcare / Marketing preferred).

About the Role:

- Oversee all clinical and non-clinical departments including Nursing, HR, Billing, IT, Facilities, and Administration.

- Ensure smooth daily operations through effective SOP implementation.

- Maintain NABH and quality compliance standards across all functions.

- Conduct regular performance and review meetings with departmental heads.

Business Development & Marketing:

- Develop and execute marketing strategies to increase patient inflow and brand visibility.

- Establish and manage corporate tie-ups, TPAs, and referral networks.

- Drive digital marketing, community outreach programs, CMEs, and health camps.

- Monitor ROI of marketing initiatives and optimize campaigns.

Strategic Leadership:

- Support management in long-term business planning and service expansion.

- Achieve operational excellence while maintaining cost efficiency.

- Represent the hospital at public, corporate, and medical forums.

People & Performance Management:

- Lead and mentor departmental heads and teams to build a performance-driven culture.

- Define KPIs/KRAs and ensure regular monitoring and feedback.

- Oversee staff training and development for service quality improvement.

Key Performance Indicators (KPIs):

- Year-on-Year growth in patient footfall and revenue.

- Achievement of monthly and annual financial targets.

- NABH audit and compliance scores.

- Patient satisfaction and NPS scores.

- Employee retention and training metrics.

Candidate Profile:

Education: MBA / PGDM (Marketing / Healthcare Management) or MHA.