Our Client - A leading - Premium Sporting Institute in Mumbai, also having Restaurants, Banquets, Rooms in their property. Organizing large scale Sports & Social Events round the year. Having high society members

MBA Operations / Hotel Management professional with 15 - 30 Years of relevant experience

Application from HOSPITALITY INDUSTRY ONLY are welcome

General Manager / Operations Head from Star Hotels are perfect fit

Location : MUMBAI

Chief Operating Officer (COO)

Job Purpose

- To responsible for Operational health of the club, by overseeing the day-to-day activities of the Income Generating Functions and ensuring that club operations are running efficiently and effectively, driving performance, managing risks, fostering collaboration, and implementing process improvements to enhance the member experience.

- To implement robust internal operational cost controls, compliance frameworks, and management processes to safeguard the club's assets, reputation, and compliance with regulatory requirements.

Key Roles & Responsibilities

1. Strategic Planning :

a. Work closely with the CEO/ EC to translate strategic goals into actionable plans.

b. Make recommendations and decisions to drive the club's operational growth and success.

c. Collaborate with his peers and subordinates in the execution of the Clubs Vision, Mission and goals.

d. Contribute to the execution of the club's long-term strategic plans and operational objectives.

e. Monitor industry trends and evaluate market conditions to identify opportunities and challenges.

2. Club Operations & Management:

a. Develop and implement operational strategies to achieve the club's goals and objectives.

b. Accountable for the daily operations of various club Functions

i. Sports Management & Administration

ii. F & B

iii. Member Services

iv. Events Management

c. Monitor key performance indicators (KPIs) to evaluate the effectiveness of operations and implement improvements as needed.

d. Responsible for services & facilities offered to the Members meet the highest standards of quality and satisfaction

3. Team Leadership and Development:

a. Lead and manage a team of professionals and administrative staff.

b. Create avenues for team development, training and enhancing the careers of all employees in the function.

c. Foster a culture of teamwork, accountability, and continuous improvement.

d. Collaborate with other departments to optimize cross-functional cooperation and efficiency.

e. Build a team that is capable of taking the groups legacy to the next level of experience for its members

4. Financial Management:

a. Collaborate with the Finance department to create and manage the club Operations annual budget.

b. Monitor financial performance and implement cost-control measures to maximize profitability.

c. Ensure a strong financial health for the Club through long term sustainable corporate sponsorships through events, sponsorships and other revenue generating activities.

d. Identify potential revenue streams and explore new business opportunities for the club.

e. Analyze financial reports and present regular updates to the executive team and CEO/ President.

5. Member and Sports personnel Experience:

a. Promote and encourage all sporting activities in order to develop champions in each sport.

b. Accountable for creating an exceptional experience for club members and sports personnel by maintaining high standards of service and quality.

c. Responsible for the development and implementation of membership programs and services.

d. Monitor member satisfaction and feedback, taking necessary actions to address concerns and improve member experience.

e. Collaborate with the Events department to organize and execute sporting events, tournaments, and

competitions.

6. Process Excellence

a. Develop and drive implementation of processes and systems to achieve gold standards in Membership experience in sync with the Governance framework of the Club

b. Conduct periodic review of the operating process and look at opportunities for improvement so that the Club's operational efficiency improves.

c. Ideate and innovate unique F&B, banquet, sports and other event experiences for the members by using Strong knowledge of sports club operations, including facility management, membership services, and event planning

d. Streamline processes and procedures to enhance efficiency and productivity across all club departments

e. Create avenues for team development, training and enhancing the careers of all employees in the function.

f. Ensure continued training of personnel on identified processes and systems

Behavioural Skills

- Leadership

- Team work

- Integrity

- Stake Holder Management

- Exceptional problem-solving and decision-making abilities.

- Strong operational and administrative skills.

- Result oriented and performance driven

- Orientation to change management.

- Financial and commercial acumen.

- Technology savvy.

- Interest in sports and external activities.

- Ability to work in a fast-paced, dynamic environment.