Chief Operating Officer - Schools & Facility Management

About the job

Chief Operating Officer - Schools & Facility Management (COO)

Role Overview:

Position: Chief Operating Officer - Schools & Facility Management (COO)

Location: Pune, Maharashtra

Reporting To: Executive Director

Cluster Portfolio: 3 K-12 school campuses (3,500+ students) and an integrated facility management (IFM) business

Core Mandate: Drive end-to-end execution to double combined revenues from 100+ Crores to 200+ Crores within 3 years while maintaining absolute quality excellence.

Key Responsibilities:

Cross-Functional Execution & Governance:

- Strategy Execution: Rigorously implement board-level strategies on the ground with zero dilution or delay.

- Roadblock Resolution: Intervene directly to unblock daily/weekly operational bottlenecks across both business lines.

- Workflow Tracking: Monitor cross-functional workflows across academic, administrative, and site-service teams.

K-12 School Operations:

- Academic & Safety Benchmarks: Uphold teaching standards, board results, student outcomes, and campus safety.

- Admissions & Funnel Management: Drive enrollment growth, student retention, and parent referral programs.

- Capital Projects & Expansion: Deliver new campus developments and capacity additions on schedule and within budget.

- School P&L Management: Improve revenue per student, optimize fee collection, and control operating costs.

Facility Management (FM) Operations:

- SLA & Service Delivery: Enforce strict service standards and audit routines to ensure contract renewals and expansions.

- Business Development: Win new mandates and transition the business toward high-value integrated facility management (IFM) contracts.

- Workforce & Compliance: Oversee a large, distributed site workforce, ensuring robust deployment systems and full labour-law compliance.

- FM P&L & Margins: Enhance contract-level margins via manpower productivity and tight procurement discipline.