Chief Operating Officer (COO)

Eternal Robotics is a fast-growing Robotics & AI company building advanced solutions across industrial automation, robotics, computer vision, and intelligent systems deployment.

We are looking for an experienced Chief Operating Officer (COO) to lead and scale our Operations function, driving execution excellence, operational discipline, delivery scalability, and long-term business growth.

This role reports directly to the Board of Directors and will play a critical role in building scalable systems, operational frameworks, and delivery excellence across projects, customers, and geographies.

Role Overview:

The COO will be responsible for end-to-end operational leadership, including:

- Project Delivery & Execution

- Field Operations & Implementation

- Vendor & Supply Chain Management

- Quality Management Systems (QMS)

- Operational Governance & Process Excellence

- Delivery Scalability & Margin Optimization

The role requires a leader who can transform complex delivery environments into structured, predictable, and data-driven operational systems.

Key Responsibilities:

1. Delivery Leadership & Execution Excellence:

- Own end-to-end project delivery ensuring timelines, scope, quality, and margin targets are achieved.

- Drive structured execution through PMO governance and standardized operational frameworks.

- Establish and continuously improve a Quality Management System (QMS) aligned with global standards.

- Improve delivery predictability, operational efficiency, and execution consistency.

- Optimize delivery economics through cost control, resource utilization, and deployment efficiency.

2. Operational Scaling & Delivery Architecture:

- Build scalable operational models to support growth across industries and geographies.

- Transition delivery models from customized execution to repeatable, scalable deployments.

- Ensure strong implementation readiness, resource alignment, and delivery consistency.

3. Vendor & Field Operations Management:

- Lead vendor performance management across hardware, data operations, annotation, and deployment partners.

- Establish robust vendor governance frameworks and performance scorecards.

- Drive field service excellence through strong SLAs, rapid issue resolution, and customer-focused support operations.

4. Scope & Governance Management:

- Own project scope governance and change management processes.

- Control scope creep and protect delivery profitability.

- Implement structured workflows for milestone management and change requests.

5. Operational Performance & Metrics:

- Build a strong data-driven operational culture through dashboards and performance tracking.

- Drive visibility across delivery timelines, operational efficiency, margins, resource utilization, and customer satisfaction.

- Lead operational reviews with leadership and Board stakeholders.

Qualifications & Experience:

Education:

- Bachelors Degree in Engineering (Computer Science / AI / Industrial Engineering or related fields)

- MBA preferred

- PMP Certification or equivalent project management credentials preferred

Experience:

- 12-18 years of experience in operations leadership within technology-driven organizations.

- Strong track record in building and scaling operations in Robotics, Artificial Intelligence / Computer Vision, Industrial Technology, Systems Integration, and HardwareSoftware Deployment environments.

- Experience managing end-to-end project delivery, field execution & implementation, and support operations & operational governance.

- Experience in high-growth / startup / scale-up environments is highly preferred.

Key Skills Required:

- Strategic Execution & Systems Thinking

- Operations Leadership & Process Excellence

- Vendor Negotiation & Supply Chain Optimization

- Change Management & Cross-Functional Leadership

- Financial Acumen (Margin Control & Resource Optimization)

- PMO Governance & Delivery Management

- Quality Management Systems (QMS)

- Data-Driven Decision Making & Operational Analytics

Technology Exposure:

Experience with tools/platforms such as ClickUp / Enterprise PMO Platforms, Power BI / Looker / MIS Dashboards, and ERP / CRM Systems.

Success Metrics (KPIs):

- On-Time Delivery Performance

- Milestone Adherence Across Projects & Support Services

- Margin Protection & Scope Governance

- Reduction in Delivery Cycle Time

- Vendor Performance & SLA Compliance

- Operational Efficiency & Delivery Scalability

- Customer Satisfaction & Operational Visibility

Leadership Competencies:

We are looking for leaders who demonstrate Accountability, Innovation, Customer Centricity, Collaboration, and Strong Leadership & Execution Ownership.

Why Join Eternal Robotics?:

- Opportunity to build and scale operations in a cutting-edge AI & Robotics organization.

- Work directly with executive leadership and Board stakeholders.

- Lead transformational operational excellence initiatives.

- High-impact leadership role in a fast-growing technology environment.

If you are passionate about building scalable operations, driving execution excellence, and leading high-growth technology delivery environments, we would love to connect.