Chief Operating Officer - Retail

COO - Retail

About:

- Measuring the efficiency of an organisation's operational processes and taking steps to improve them.

- Developing strategies for the growth of the organisation and making sure they are implemented.

- Liaising between the organisation and clients, for quality assurance purposes.

- Ensuring the FD/CFO has raised investment and funding for the business in order to facilitate operational growth.

- Ensuring that all employees, including senior management, have access to mentoring and coaching, to optimise motivation levels.

- Developing and controlling all operational budgets to ensure that the company has all the resources required to meet its objectives within agreed financial parameters and to maintain the financial strength of the company.

- Empowering the operational team with the leadership and resources they need to successfully complete operations initiatives

- Coordinating with human resources (HR) to ensure the success of recruitment and retention policies and processes.

- Regularly reviewing operations to ensure that these meet required standards and recommend changes where necessary.

- Partnering with other C-level executives to accomplish short and long-term operational goals.

- Overseeing the operations of the organisation and making any necessary changes to meet business goals and projection.

- Measuring and reporting on operational performance and develop plans to improve relevant key performance indicators.

- Taking charge of acquisitions and sales to promote the success of the organisation.

- Ensuring that an effective remuneration system is in place for employees.

- Promoting effective and clear internal and external communications.

- Acting as the company's main adviser on all issues relating to operational functions and keeping abreast of latest developments to ensure that the Company maintains its competitive position.