About the Opportunity We are partnering with a prominent, design-led Luxury Fashion House at a pivotal stage of evolution to identify a visionary Chief Operating Officer (COO) who will work closely with the founders to shape the organizations next chapter of scale, operational excellence, and global relevance.

This mandate is highly selective and intended for leaders who have successfully operated at the intersection of luxury, brand building, retail transformation, and business growth.

The successful incumbent will be responsible for building operational discipline while preserving the creative DNA and elevated client experience synonymous with the luxury fashion ecosystem.

Role Summary:

The COO will architect and lead end-to-end business operations across retail, commercial, supply chain, client experience, people, and business transformation functions.

This individual will partner closely with founders and leadership teams to scale the brand sustainably while driving profitability, operational rigor, customer-centricity, and global brand resonance.

Key Responsibilities:

- Lead the overall business operations strategy and execution roadmap aligned with longterm brand vision and commercial objectives.

- Drive organizational scalability by implementing robust operational systems, governance frameworks, and performance management structures.

- Oversee retail operations to ensure exceptional client experience, service excellence, and consistent luxury standards across all touchpoints.

- Collaborate closely with creative, merchandising, marketing, and commercial teams to ensure alignment between brand identity and operational execution.

- Build and optimize processes across supply chain, inventory management, sourcing, production planning, and vendor partnerships.

- Drive profitability and sustainable growth through strategic business planning, cost optimization, and operational efficiencies.

- Develop expansion strategies for domestic and international retail presence, including flagship stores, digital commerce, and strategic partnerships.

- Establish data-driven decision-making practices with clear KPIs, dashboards, and business performance reviews.

- Build, mentor, and lead high-performing leadership teams while fostering a culture of accountability, agility, and excellence.

- Act as a strategic advisor to founders on business transformation, organizational development, and growth opportunities.

- Strengthen the luxury positioning of the brand while balancing commercial viability and long-term equity creation.

Ideal Candidate Profile:

- Proven track record of scaling premium or luxury brands within fashion, lifestyle, retail, or adjacent sectors.

- Strong understanding of luxury consumer behavior, clienteling, retail excellence, and brand elevation.

- Strategic thinker with strong operational and execution capabilities.

- Experience leading large cross-functional teams in high-growth environments.

- Strong commercial acumen with demonstrated success in driving business performance and profitability.

- Ability to operate effectively in founder-led and entrepreneurial ecosystems.

- Exceptional leadership, stakeholder management, and communication skills.

Mandatory Parameters:

- MBA from a premier institution such as IIM Ahmedabad, IIM Bangalore, IIM Calcutta, ISB, XLRI, or FMS.

- Age up to 40 years.

- Prior exposure to luxury or premium fashion ecosystem is essential.

- Based in Mumbai or open to relocation

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