We are seeking a highly strategic and execution-focused Chief Operating Officer (COO) to own the end-toend operating model of the organization. Reporting directly to the CEO, the COO will act as the principal execution leader, responsible for translating strategy into results through disciplined operations, strong financial governance, and scalable delivery.

A critical component of this role is direct ownership of the PMO (Program Management Office). The COO will lead and mature the PMO as a business-critical function-driving delivery predictability, financial accountability, and cross-functional alignment across all programs.

What You'll Do:

Key Responsibilities:

Executive Leadership & Governance:

- Report directly to the CEO and serve as a key member of the executive leadership team.

- Own the operating cadence of the company, including weekly, monthly, and quarterly business reviews.

- Act as the CEO's execution partner, ensuring strategic priorities are converted into measurable outcomes. Business & Financial Leadership (P&L Ownership)

- Own and drive company-wide P&L, including revenue forecasting, margin management, operating costs, and profitability.

- Lead billing, invoicing, revenue assurance, and margin leakage prevention across all engagements.

- Partner with Finance on budgets, forecasts, cash flow planning, and financial controls.

- Present data-backed operational and financial insights to the CEO and leadership team.

PMO Leadership & Delivery Excellence:

- Own and lead the PMO function, setting standards for program governance, execution discipline, and delivery predictability.

- Ensure all programs are tracked through structured PMO frameworks covering scope, timelines, cost, risk, and dependencies.

- Establish clear accountability for milestones, client sign-offs, and delivery commitments.

- Use PMO data to proactively identify risks, delays, cost overruns, and margin erosion.

Strategy Execution & Decision Support:

- Translate the CEO's vision into operational plans, KPIs, and execution roadmaps.

- Support CEO-led decisions on investments, pricing, market expansion, and scaling initiatives using data-driven analysis.

- Build operating models that align growth ambition with delivery and resource capacity.

Resource Management & Workforce Economics:

- Own enterprise-wide resource planning, utilization management, and capacity forecasting.

- Drive improvements in billable utilization, productivity, and cost efficiency.

- Partner with HR and Delivery on headcount planning, role mix optimization, and workforce cost control.

Operational Excellence & Systems:

- Design and institutionalize SOPs, operating playbooks, and internal governance frameworks.

- Lead continuous improvement initiatives focused on efficiency, quality, and predictability.

- Oversee adoption of PMO tools, dashboards, and automation for real-time operational visibility.

Cross-Functional & Client Leadership:

- Ensure strong alignment across Delivery, Finance, HR, Sales, and Technology functions.

- Act as an escalation point for key clients, supporting delivery governance and commercial discussions.

- Foster a culture of accountability, transparency, and execution excellence across teams.

What You'll Bring:

- 12+ years of leadership experience in Operations, PMO, Business Operations, or Consulting, with direct P&L ownership.

- Proven experience building, leading, and scaling PMO functions in technology or consulting environments.

- Strong financial and commercial acumen: budgeting, forecasting, margin analysis, and cost optimization.

- Deep expertise in program governance, delivery management, and resource planning.

- Experience partnering directly with CEOs / Founders / Boards.

- Highly data-driven mindset with strong executive communication skills.

- Ability to balance strategic leadership with hands-on execution

MBA is a must