Chief Operating Officer - IT

Job Title: Chief Operating Officer (COO)

Location: Koramangala, Bangalore

Experience Required: 1015 years

Industry: IT & Consulting Services

Employment Type: Full-Time

About Us

HYI.ai is a virtual assistance platform for startups and entrepreneurs, offering on-demand access to remote engineers, mentors, and co-founders. Our Offshore Development Centre (ODC) enables scalable growth with dedicated teams, and our skill assessment platform ensures top talent is industry-ready.

Role Overview

HYI.AI is seeking a dynamic and results-driven Chief Operating Officer (COO) to lead and optimize end-to-end operations in a fast-paced IT services environment. As COO, you will be responsible for managing service delivery, bridging the gap between clients and internal teams, ensuring timely execution of projects, and driving operational excellence across the organization. The ideal candidate will bring a strong background in IT operations, delivery leadership, resource management, and strategic scaling.

Key Responsibilities:

Strategic Operational Leadership

- Design and implement business operations strategies, plans, and procedures aligned with company goals.

- Lead and oversee daily IT service delivery, ensuring quality, timeliness, and efficiency.

- Collaborate with the CEO and executive team to drive business growth and scalability.

Delivery & Project Execution

- Ensure smooth project delivery through structured planning, resource allocation, and timeline adherence.

- Track project health and client satisfaction metrics; implement escalation protocols as needed.

- Oversee end-to-end delivery lifecycle across multiple client accounts.

Client & Account Management

- Serve as the primary operations interface for client accounts.

- Foster long-term relationships by ensuring delivery excellence, timely communication, and proactive issue resolution.

- Collaborate with sales and customer success teams to ensure smooth handovers and client onboarding.

Team Management & Resource Planning

- Lead cross-functional delivery and operational teams including project managers, developers, analysts, and support staff.

- Supervise resource management (RM), bench utilization, and team performance.

- Identify hiring needs, participate in recruiting, and mentor mid-level managers.

Financial Operations

- Oversee billing, invoicing, revenue tracking, and cost optimization.

- Work closely with finance to align budgets, forecasts, and financial reporting with operational goals.

Process, Quality & Compliance

- Develop and enforce internal processes for task tracking, quality assurance, SLA management, and reporting.

- Implement daily/weekly reporting mechanisms for team productivity and project tracking.

- Ensure compliance with client contracts, service agreements, and industry standards.

Required Qualifications

- Bachelors or Masters degree in Computer Science, Engineering, Business Administration, or a related field.

- 10+ years of experience in IT operations or delivery, with 35 years in a senior leadership role (COO, VP Ops, Delivery Head, etc.

- Strong understanding of Agile, Scrum, and modern software delivery methodologies.

- Proven ability to manage diverse delivery portfolios and multi-functional teams.

- Excellent stakeholder management, leadership, and communication skills.

- Hands-on experience with project and task management tools (JIRA, Monday.com, Asana, etc.

Preferred Skills

- Experience in AI/ML product or service companies.

- Familiarity with ITIL or ISO standards.

What Youll Bring

- Strong financial acumen in budgeting, P&L management, and cost control.

- Experience scaling teams in startup or high-growth tech environments.