Chief Operating Officer - Diagnostics Company

Key Responsibilities:

Operational Leadership:

- Oversee daily operations across diagnostic labs, collection centers, and regional hubs.

- Drive operational efficiency, cost optimization, and turnaround time (TAT) improvement.

- Implement SOPs, quality systems, and process automation across locations.

Quality & Compliance:

- Ensure compliance with NABL, CAP, ISO, CLIA, and applicable healthcare regulations.

- Lead quality assurance, audits, risk management, and accreditation initiatives.

- Maintain highest standards of diagnostic accuracy and patient safety.

Business Scaling & Expansion:

- Lead geographic expansion, new lab setups, franchise models, and M&A integration.

- Oversee capacity planning, equipment utilization, and vendor management.

- Support new test menu expansion including molecular diagnostics, genomics, and specialty testing.

Financial & Performance Management:

- Own operational P&L, cost controls, productivity metrics, and margin improvement.

- Define KPIs for labs, logistics, manpower, and service delivery.

- Work closely with finance on budgeting, forecasting, and ROI analysis.

Technology & Digital Transformation:

- Drive adoption of LIS, middleware, automation, AI-enabled diagnostics, and digital workflows.

- Improve data visibility, reporting, and decision-making across operations.

People & Leadership:

- Lead multi-disciplinary teams including lab ops, logistics, procurement, and admin.

- Build leadership bench strength and succession planning.

- Drive a culture of accountability, continuous improvement, and patient-centricity.

Key Stakeholder Management:

- Collaborate with medical leadership, sales, marketing, IT, and regulatory teams.

- Liaise with hospital partners, doctors, vendors, and government bodies.

- Represent operations in board meetings and investor reviews.

Qualifications & Experience:

- Postgraduate degree in Healthcare Management, Operations, MBA, or related field.

- 15+ years of experience in diagnostics, pathology, healthcare services, or hospital operations.

- Proven experience in scaling multi-location diagnostic networks.

- Strong exposure to NABL/CAP accreditation and lab operations.

- Experience with automation, digital health, or AI diagnostics is a plus.