Description:

Job Title: Chief Operating Officer (COO) - Premium Home Line E-commerce Startup (Co-Founder Pathway)

Experience: 3-6 years

Job Type: Full-Time

Industry: E-commerce / Retail / Consumer Goods

About Us:

We are an upcoming premium home line e-commerce startup focused on delivering high-quality, curated home products to discerning customers. Our mission is to redefine home living with innovative design, exceptional customer experience, and sustainable practices. Our board comprises of global head of e-commerce from large FMCGs, Folks from leadership level at Flipkart and more

As we embark on this exciting journey, we are looking for a dynamic and driven individual to join us as our Chief Operating Officer (COO) with a clear pathway to a co-founder role within 24-36 months, based on performance.

Job Description:

We are seeking a strategic and hands-on Chief Operating Officer (COO) to lead the operational foundation of our premium home line e-commerce business. This is a unique opportunity for an entrepreneurial individual to build and scale a startup from the ground up while earning equity on the cap table. The role demands a mix of operational expertise, business acumen, and a passion for creating exceptional customer experiences in the e-commerce space.

Key Responsibilities:

- Operational Leadership: Oversee end-to-end operations including supply chain management, inventory planning, vendor relationships, and logistics to ensure seamless product delivery.

- E-commerce Strategy: Drive the development and execution of the online platform strategy, focusing on user experience, conversion optimization, and customer retention.

- Team Building & Management: Build and lead cross-functional teams across operations, marketing, and customer service to achieve business goals.

- Financial Oversight: Collaborate on budgeting, cost optimization, and revenue growth strategies to ensure profitability and scalability.

- Customer Experience: Champion a customer-first approach by implementing processes that enhance satisfaction, loyalty, and brand value in the premium segment.

- Performance Metrics: Establish and monitor KPIs for operational efficiency, sales growth, and customer engagement, reporting directly to the founder(s).

- Growth & Scaling: Identify opportunities for business expansion, partnerships, and process improvements to support rapid growth in the competitive e-commerce landscape.

What Were Looking For:

- Experience: 3-6 years of relevant work experience in operations, e-commerce, retail, or consumer goods, with a proven track record of managing teams and driving business outcomes.

- Educational Background: MBA or equivalent from a reputed institute (preferred but not mandatory).

- Entrepreneurial Mindset: A self-starter with a hunger to build something from scratch, comfortable with ambiguity, and excited by the prospect of transitioning to a co-founder role in 24-36 months.

- Operational Expertise: Strong understanding of e-commerce operations, supply chain, and customer experience management.

- Leadership Skills: Ability to inspire and manage teams, make data-driven decisions, and thrive in a fast-paced startup environment.

- Communication: Exceptional interpersonal and negotiation skills to manage stakeholders, vendors, and internal teams.

- Passion for Premium Brands: An appreciation for design, quality, and premium customer experiences in the home or lifestyle segment is a plus.

What We Offer:

- Equity on Cap Table: A rare opportunity to own a stake in a promising startup from the early stages.

- Co-Founder Pathway: Transition to a co-founder role within 24-36 months, contingent on performance and business milestones.

- Impactful Role: Be at the forefront of building a premium e-commerce brand, with autonomy to shape operations and strategy.

- Growth Opportunity: Work closely with the founding team and gain unparalleled exposure to scaling a startup in a high-growth industry.

Why Join Us?

This role is ideal for someone looking to embark on an entrepreneurial journey without the immediate need for personal investment. As COO, you will play a pivotal role in shaping the future of our premium home line brand while earning equity and a potential co-founder title. If youre ready to take on the challenge of building a business from the ground up and have the skills to drive operational excellence, wed love to hear from you!

How to Apply:

Please submit your updated resume and a brief cover letter explaining why youre the perfect fit for this role. Highlight your experience in operations or e-commerce and your vision for scaling a premium brand. Were excited to connect with passionate individuals ready to make an impact.

Application Deadline: 1 week