Chief Operating Officer - BPO Services

Chief Operating Officer (COO)

Reporting to: CEO

Client : People solutions and workforce services organization

Role :

- Full ownership of multi-country operations across India & outside of India

- Design and execution of transformation programs to reduce manual dependency through automation, analytics, and digital platforms.

- Build robust operating systems supporting high-volume hiring, payroll accuracy, onboarding, compliance, associate care, and financial controls.

- Establish KPI-led governance, performance transparency, and continuous improvement discipline.

- Partner closely with the CEO and leadership team on operational strategy aligned to growth in staffing, outsourcing, and managed workforce solutions.

- Build a process-driven, scalable organization with strong accountability and succession readiness.

Ideal Candidate Profile:

- 15+ years of senior leadership experience in BPO, outsourcing, or large service-led organizations.

- Proven track record managing complex, multi-country operations

- Strong exposure to digital transformation, automation, and process excellence frameworks.

- Experience with P&L ownership or operational budgeting.

- Prior exposure to offshore or shared services centers preferred.