- Oversee all aspects of our operations, including process management, team handling, resource optimization, and process delivery. - Ensure that our processes are optimized for maximum efficiency, effectiveness, and quality, and implement best practices for process improvement. - Manage and mentor our teams, providing guidance and support to help them grow and develop their skills. - Work closely with our sales and marketing teams to develop and execute our business strategy, and identify opportunities for growth and expansion. - Build and maintain strong relationships with our clients, ensuring that their needs are met and that our services are delivered to the highest standards of quality and professionalism. - Manage SLAs and ensure that we are meeting our clients' expectations in terms of service delivery and performance. - Identify and implement new technologies and tools to improve our operations and increase efficiency. - Oversee all aspects of our operations, including process management, team handling, resource optimization, and process delivery. - Ensure that our processes are optimized for maximum efficiency, effectiveness, and quality, and implement best practices for process improvement. - Manage and mentor our teams, providing guidance and support to help them grow and develop their skills. - Work closely with our sales and marketing teams to develop and execute our business strategy and identify opportunities for growth and expansion. - Build and maintain strong relationships with our clients, ensuring that their needs are met and that our services are delivered to the highest standards of quality and professionalism. - Manage SLAs and ensure that we are meeting our clients' expectations in terms of service delivery and performance. - Identify and implement new technologies and tools to improve our operations and increase efficiency. - Bachelor's or master's degree in business administration, Operations Management, or a related field. - 5+ years of experience in process management, team handling, resource optimization, process delivery, client handling, SLA management, and people skills. - Proven experience in leading and managing teams, with excellent communication and leadership skills. - Strong understanding of business operations, process optimization, and project management. - Experience in client management and relationship building, with a customer-centric mindset. - Ability to work effectively in a fast-paced, dynamic environment, and to manage multiple priorities and projects simultaneously. - Strong analytical and problem-solving skills, with the ability to think strategically and creatively. - Excellent organizational and time management skills, with the ability to prioritize and manage multiple projects simultaneously. - Passion for excellence, continuous improvement, and delivering exceptional results.

Pune

Chief Operating Officer - BPO 

Job Description for Chief Operating Officer - BPO  in Vsynergize Outsourcing Pvt. Ltd in  Pune for (5-7) years of experience. Apply Now!