Chief Operating Officer - Bank

Key Responsibilities:

- Oversee centralized operations for Retail Banking, Corporate Banking, and Facility Management to ensure seamless business functioning.

- Control operational losses and prevent revenue leakage through effective monitoring and process controls.

- Implement and monitor systems to capture customer feedback, perform Root Cause Analysis (RCA), and initiate process improvements.

- Ensure timely compliance with Board and Committee commitments.

- Centralize and ensure prompt submission of regulatory returns in adherence to statutory requirements.

- Lead automation initiatives to scale operations and improve efficiency.

- Reconcile and rectify General Ledger (GL) and intermediary accounts within defined timelines.

- Optimize operational costs through strategic vendor negotiations and process automation.

Qualifications & Experience:

- Graduate/Postgraduate in Business Administration, Finance, or related field (MBA preferred).

- 15+ years of experience in banking operations, with at least 5 years in a senior leadership role.

- Strong knowledge of banking regulations, operational risk management, and process automation.

- Proven track record of managing cross-functional teams and large-scale operations.

Skills & Competencies:

- Exceptional leadership and decision-making abilities.

- Strong analytical, problem-solving, and process improvement skills.

- Excellent stakeholder management, communication, and negotiation skills.

- Proficiency in automation tools and operational efficiency strategies.