Job Summary:

We are seeking a strategic and hands-on Chief Operating Officer (COO) to oversee and scale the end-to-end operations of our B2B jewellery business. This includes managing manufacturing, supply chain, logistics, compliance, and client delivery-ensuring operational excellence, cost efficiency, and top-tier service to wholesale and corporate clients globally.

This is a key leadership role for someone with a deep understanding of the jewellery value chain and experience managing large-scale B2B operations.

Role : Chief Operating Officer (COO)

Location : Mumbai

Key Responsibilities:

Operational Strategy & Execution

- Design and implement business operations to support scalable, efficient, and high-quality delivery of jewellery products to B2B clients.

- Translate the company's strategic vision into actionable operational plans and KPIs.

Manufacturing & Production Oversight

- Oversee jewellery production processes to ensure timely delivery, quality control, and cost-effectiveness.

- Manage vendor partnerships, outsourcing units, and in-house manufacturing teams.

Supply Chain & Procurement

- Optimize the sourcing of raw materials (precious metals, gemstones, packaging).

- Build strong supplier networks with a focus on sustainability, ethical sourcing, and reliability.

- Ensure robust inventory management and on-time fulfilment to wholesale clients.

Client Operations & B2B Fulfillment

- Work closely with the sales team to ensure smooth onboarding, order processing, and delivery for wholesale clients.

- Ensure client satisfaction by meeting product specifications, timelines, and service level agreements (SLAs).

Sales Collaboration & Revenue Enablement

- Collaborate closely with the Sales leadership to align operational capabilities with both domestic and international sales strategies and revenue targets.

- Support sales teams by ensuring operational readiness for client acquisition, pricing, proposals, and fulfilment across diverse global markets.

- Enable business growth by aligning supply chain, production capacity, and delivery timelines to meet the demands of domestic and export B2B clients.

Logistics & Distribution

- Manage domestic and international logistics, including customs, documentation, and freight optimization.

Process Improvement & Technology

- Implement ERP systems, manufacturing software, and automation tools to streamline operations and improve data visibility.

- Continuously identify inefficiencies and lead operational improvement projects.

Compliance & Risk Management

- Ensure adherence to regulatory standards related to exports, trade, hallmarking, ethical sourcing, and workplace safety.

- Mitigate risks in production, logistics, and supply chain through proactive planning and systems.

Team Leadership

- Lead and mentor cross-functional operational teams across production, QC, logistics, and procurement.

- Build a culture of accountability, efficiency, and continuous improvement.

Qualifications & Experience:

- 15-20 years of operational leadership experience in a B2B setting, preferably in the jewellery, fashion, or manufacturing industry.

- Strong understanding of the end-to-end jewellery production and distribution process.

- Proven track record in scaling operations, managing large teams, and optimizing supply chains.

- Experience with ERP implementation and operations automation.

- Bachelor's degree in Operations, Engineering, Business Administration, or related field; MBA preferred.

Preferred Attributes:

- Deep knowledge of jewellery manufacturing techniques and quality standards.

- Experience managing export operations and international B2B clients.

- Familiarity with sustainability and compliance standards in the jewellery industry.

- Excellent communication, negotiation, and vendor management skills.