Chief Operating Officer

Description:

Revenue Growth & Client Expansion

- Scale revenue across existing service lines U.S. Tax, Accounting, and Bookkeeping through deeper client engagement and operational excellence

- Drive upselling and wallet-share expansion within GKM's established client base

- Collaborate with CEO and senior leadership to support new client acquisition, positioning GKM's capabilities competitively

- Lead the development and commercialization of high-value new service offerings:

- Audit Support

- IPO Readiness

- Fractional Controllership

- Business Advisory Services

Operational Excellence & Margin Improvement:

- Establish and govern KPIs and SLAs across all service lines to ensure consistent, high-quality delivery

- Identify and execute margin-improvement initiatives through process redesign and resource optimization

- Champion technology-enabled delivery leveraging automation, RPA, AI, and workflow tools to enhance quality and throughput

- Build scalable operating infrastructure that supports aggressive growth without compromising delivery standards

People, Culture & Leadership Development:

- Scale, mentor, and inspire a 200+ member organization through a performance-driven culture

- Build out the next layer of leadership accdeveloping managers and directors capable of owning service lines independently

- Strengthen a client-centric, accountable culture aligned with GKM's values and growth ambitions

IDEAL CANDIDATE PROFILE:

Background & Experience:

- 10+ years of progressive leadership, with at least 5 years at Senior Manager, Director, or above

- Experience in a professional services outsourcing firm, Global Capability Centre (GCC), or offshore delivery organization serving U.S. clients

- Demonstrated domain familiarity with U.S. Tax, Accounting, or adjacent financial services is a strong advantage

Growth & Revenue Track Record:

- Proven success upselling and expanding client relationships with measurable revenue or wallet-share growth outcomes

- Experience supporting or leading new client acquisition in a B2B services environment

- Track record of launching and scaling new service lines from concept to commercialization