We are seeking a dynamic and detail-driven Chief of Staff - Operations to partner closely with the Head of Operations in driving operational excellence, business efficiency, and cross-functional alignment across supply chain, manufacturing, logistics, procurement, and strategic initiatives.

This role is ideal for someone who thrives in fast-moving environments, enjoys solving complex problems, and can seamlessly combine strategic thinking with hands-on execution.

Key Responsibilities

1. Strategic Support & Business Alignment

- Partner with the Head of Operations to track business priorities, OKRs, and operational KPIs.

- Translate organizational goals into actionable projects, ensuring alignment across operations, finance, and commercial teams.

- Support planning and monitoring of strategic initiatives such as supply chain expansion, cost optimization, and ERP implementation.

2. Process Improvement & Efficiency

- Identify process bottlenecks and design solutions to improve efficiency, accuracy, and turnaround times.

- Lead documentation and process mapping across operations functions, including procurement, warehousing, dispatch, and demand planning.

- Drive ERP and automation projects, ensuring adoption, data integrity, and operational improvements.

3. Project Management & Reporting

- Build and maintain dashboards, trackers, and MIS reports for leadership reviews.

- Coordinate with department heads to ensure timely project completion and proactive resolution of escalations.

- Monitor operational metrics such as OTIF, cost per order, and fulfillment accuracy to enable data-driven decisions.

4. Cross-Functional Collaboration

- Act as a bridge between operations, finance, commercial, and supply chain teams to streamline communication.

- Prepare review decks, operational insights, and business updates for internal and external stakeholders.

- Support leadership in audit readiness, business reviews, and vendor alignment initiatives.

5. Business Partner to Head of Operations

- Anticipate information and decision needs; prepare analysis, briefs, and recommendations proactively.

- Execute special projects and directives on behalf of operations leadership.

- Help shape organizational rhythm through reviews, ops huddles, business cadence, and reporting discipline.

- Support all functions across the operations team as needed.

Qualifications & Skills:

- 3-4 years of experience in operations, strategy, supply chain, or business program management roles (preferably in FMCG, D2C, consumer-tech, or fast-moving environments).

- Strong analytical and problem-solving skills with a bias for action.

- Proficiency in Excel/Google Sheets, PowerPoint, and basic ERP tools.

- Excellent communication and stakeholder management abilities.

- Strong organizational skills and ability to manage multiple projects simultaneously.

- High ownership mindset, adaptability, and ability to thrive in fast-paced environments.

Nice-to-Have Skills

- Prior exposure to ERP implementations (NetSuite, SAP, Zoho, or similar).

- Experience working directly with senior leadership or founders.

- Understanding of D2C supply chain, e-commerce logistics, and cost optimization levers.