Chief of Staff - Light Speed Pay/UPI Payments

About LightSpeed Pay:

- LightSpeed Pay is a fast-growing UPI transaction-based payment gateway focused on simplifying digital payments for businesses. We're on a mission to redefine seamless, reliable, and high-volume payment solutions with cutting-edge fintech technology.

- We're looking for street-smart problem solvers who don't just talk about issues-they own them, fix them, and improve processes.

What You'll Do:

- Solve real-time payment challenges - ensuring UPI transactions are smooth, fail-proof, and well-supported.

- Be the go-to person for operational issues, merchant onboarding, and payment reconciliation.

- Coordinate with banks, NPCI, and internal tech teams to resolve UPI/payment disputes quickly.

- Optimize processes for faster merchant onboarding & troubleshooting.

- Analyze transaction data, detect patterns, and suggest improvements proactively.

- Work closely with the product team to improve reliability and user experience.

What We're Looking For:

- Street-smart mindset - someone who thinks HOW to solve rather than WHY it can't be solved

- Problem-solving attitude with hustler energy

- Strong understanding of UPI payments, payment gateway flows, or fintech ops

- Ability to communicate clearly with merchants, banks, and internal stakeholders

- Basic knowledge of Excel/SQL to analyze payment data (nice to have)

- Self-driven, reliable, and adaptable to fast-changing fintech environments

Why Join Us?

- Be part of a fast-scaling fintech startup transforming India's UPI ecosystem

- Ownership-driven culture - you solve, you lead

- Opportunity to grow beyond a single function - operations, product, business

- Work directly with founders and core team