Chief Manager - Operational Risk - Digital Banking Products

Role: Chief Manager - Operational Risk (Digital Banking Products)

Location: Gurugram

Mode: 5 days WFO

Exp: 8+ Years

Role Purpose

Responsible for assessing end- to- end digital banking and payment product journeys (Savings & Current Accounts, Wallets, UPI, AePS, DMT, FASTag, etc.) and digital platforms to identify, assess, and mitigate operational, regulatory, financial, and reputational risks across the product lifecycle, while ensuring a secure and seamless customer experience.

Key Responsibilities

- Conduct risk assessments of new and existing digital banking and payment products and processes.

- Evaluate design and operating effectiveness of controls to ensure compliance with internal policies and regulatory requirements.

- Collaborate with Product, Technology, Compliance, InfoSec, Finance, and other stakeholders to embed risk management into product design and implementation.

- Design and implement Operational Risk Management Frameworks (ORMF), policies, and procedures.

- Drive RCSA, including risk identification, control testing, and monitoring across businesses and support functions.

- Manage operational risk loss events, including root cause analysis and corrective action tracking.

- Monitor Key Risk Indicators (KRIs) and escalate emerging risks.

- Conduct thematic reviews as per the risk calendar and present findings to senior risk committees.

- Prepare operational risk dashboards, MIS, and reports for Senior Management, Board Committees, and regulators (RBI, NPCI, CSITE).

- Perform third- party/vendor risk assessments, including outsourcing and cyber security risks.

- Support Business Continuity Planning (BCP) and crisis management activities.

- Drive risk awareness and training initiatives to strengthen risk culture.

Experience & Qualifications

- 5- 10 years of experience in Operational Risk Management within the Indian BFSI sector.

- Strong exposure to digital banking and NPCI payment products (UPI, AePS, DMT, Wallets, FASTag, CMS).

- Bachelor's degree in finance, Risk Management, Business Administration, or a related field.

- Professional certifications such as FRM, CRISC, CA preferred; CISA is an added advantage.

- Strong understanding of RBI, NPCI, CSITE regulations, operational risk frameworks, RCSA, and vendor risk management.

- Excellent communication and stakeholder management skills.