Chief Information Officer - Aviation/Airports/Manufacturing/Engineering Industry

Description:

Key Responsibilities Explained

IT & Digital Strategy

Define and implement a comprehensive IT and digital strategy focused on:

- Operational efficiency

- Revenue growth

- Cost optimization

- Align technology initiatives with business goals and stakeholder expectations.

Airport Operations Technology

Oversee IT systems supporting:

- Airside operations (apron safety, aircraft movement)

- Landside operations (terminal operations, asset utilization, turnaround management)

- Ensure systems are delivered on time, within budget, and with minimal disruptions.

Business & Commercial Applications

Manage technology platforms for:

- Airlines, cargo, ground handling, fuelling, and general aviation

- Retail, duty-free, food & beverage, lounges, hotels, parking, and advertising

- Ensure smooth system performance with minimal manual work and SLA breaches.

Passenger Experience Systems

Lead systems that directly impact passengers such as:

- Check-in and boarding (CUTE, CUPPS, CUSS, e-Boarding)

- Baggage handling systems

- DigiYatra, flight information displays (FIDS), and collaborative decision systems (CDM)

- Focus on improving speed, convenience, accuracy, and overall passenger satisfaction.

Infrastructure & Communication Systems

Own and manage:

- Data centres, networks, storage, backup

- CCTV, building management systems, public address systems

- Ensure high availability, scalability, and security of infrastructure.

Vendor & Outsourcing Management

- Lead large outsourced IT and digital contracts.

- Review vendor performance, manage SLAs, resolve escalations, and ensure service continuity.

- Mentor vendor teams to deliver high-quality outcomes.

Budget & Financial Management

- Manage direct IT budgets of approximately 1020 Cr annually.

- Influence and oversee additional long-term outsourced contracts worth 50150 Cr.

- Ensure cost optimization without compromising service quality.

Information Security & Compliance

- Ensure robust cybersecurity and compliance with statutory laws and group IT policies.

- Minimize non-compliance, security breaches, and operational risks.

Change Management

- Drive technology-led change across departments.

- Work closely with HR, finance, procurement, and operations to ensure adoption of new systems and processes.

- Enable both short-term improvements and long-term transformation.

Leadership & Team Management

- Build, inspire, and retain a high-performing IT and digital team.

- Lead by example, promote innovation, and embody organizational values.

- Act as a digital transformation evangelist across the airport.

Stakeholder Interaction

- Internal: Airport leadership, operations, finance, HR, project management, and business teams.

- External: Technology vendors, system integrators, startups, and strategic partners.

- The CIO ensures alignment, collaboration, and smooth execution across all stakeholders.

Skills & Experience Required

- Engineering graduate with MBA.

- 20+ years of experience in large-scale technology leadership roles (preferably aviation, airports, manufacturing, or engineering).

Strong knowledge of:

- IT infrastructure, applications, cloud, cybersecurity

- System integration and software lifecycle management

- Relevant certifications in IT, cybersecurity, cloud, project management, and IT service management.