About the Company:

Our client is a mid sized, global IT services and digital transformation company. It serves enterprise clients across North America, Europe, the Middle East and Asia Pacific. Its work covers application development and maintenance, cloud and infrastructure, data and AI, digital engineering, cybersecurity, quality engineering and managed services. Its clients are in BFSI, insurance, retail, aviation, travel, manufacturing, telecom and technology. As the company enters its next phase of growth, it is hiring a Chief Delivery Officer to scale its global delivery model, raise delivery quality and make delivery a clear competitive advantage.

Role at a Glance:

- Reports to: APAC / MEA Country Head

- Member of the Executive Leadership Team

- Direct reports: Regional and vertical Delivery Heads, and the Heads of PMO, Quality, Resource Management and Delivery Excellence

- Span: A delivery organisation of several thousand professionals across onshore, nearshore and offshore centres, focused on APAC / MEA

Key Responsibilities:

- Define and run the global delivery strategy and operating model, including the onshore, nearshore and offshore mix and the capability hubs

- Own delivery outcomes across the whole client portfolio: scope, schedule, quality, cost and SLAs

- Act as executive sponsor for strategic accounts and build trusted relationships with client CXOs, CIOs and CTOs

- Own the delivery P&L: revenue realisation, gross margin, utilisation, pyramid, subcontractor and bench costs

- Approve pricing, estimation and commercial risk for large deals, fixed price engagements and managed services

- Partner with Sales and Solutions on large deal pursuits, transitions and growth within existing accounts

- Lead the global PMO and set common standards across Agile, SAFe, DevOps and hybrid delivery

- Manage contractual, security and compliance risk (including GDPR), plus business continuity readiness

- Drive AI assisted engineering, intelligent automation, DevSecOps and reusable IP and accelerators

- Lead the shift from effort based to outcome based and managed services models

- Build the next generation of delivery leaders and own resource management, engagement and attrition

What We Are Looking For:

- A B.E./B.Tech in Engineering, Computer Science or a related field (an MBA is preferred)

- 22 to 25 years in IT services, with 7+ years as Head of Delivery, SVP/EVP Delivery or Global Delivery Head

- A proven record of leading delivery organisations of 2,000+ professionals across geographies

- Demonstrated P&L ownership, with margins improved while revenue and client satisfaction grew

- Deep experience with global delivery models and with clients in North America, Europe and other international markets

- Hands on management of large fixed price, managed services and multi vendor programmes

- Strong grounding in Agile, SAFe, DevOps, PMBOK, ISO and CMMI

- Preferred: PMP, PgMP, SPC or ITIL Expert certification; experience scaling a mid sized firm through high growth or acquisitions; exposure to two or more verticals; experience setting up global delivery or capability centres