- Establishes metrics for defining the relationship with customers and their service level. - Influences cross-company agreement on how to deliver greatest value to customers - In partnership with leaders, drives accountability through cross-company data and metrics - Clarifies a common approach and process for driving the work across the organization - Leading the transformation of customer services department of the organization - Driving Service delivery metrics - Tech / Digital transformation of Customer services

Mumbai

Chief Customer Service Officer - BFSI 

Job Description for Chief Customer Service Officer - BFSI  in Sapphire Management Consultancy in  Mumbai for (15-25) years of experience. Apply Now!