Role Overview:

We are seeking a seasoned strategic leader to serve as the Chief of Collection for an NBFC in Jaipur. In this pivotal role, you will spearhead the entire collections lifecycle, overseeing high-volume portfolios while navigating the complexities of the affordable housing segment. You will work closely with the executive leadership team, regional business heads, and legal counsel to design robust recovery frameworks that balance aggressive delinquency management with customer empathy. Your primary impact will be the preservation of asset quality and the optimization of bottom-line profitability, ensuring the organization maintains a healthy balance sheet while scaling its footprint in the affordable housing market.

Key Responsibilities:

- Formulate and execute comprehensive collection strategies to minimize non-performing assets and improve overall recovery rates across the affordable housing portfolio.

- Lead and mentor large, geographically dispersed teams to ensure adherence to regulatory compliance and ethical collection practices while meeting stringent monthly targets.

- Drive the resolution of stressed assets by implementing innovative debt restructuring programs that provide sustainable solutions for borrowers while protecting the firm's capital.

- Collaborate with cross-functional stakeholders, including credit, risk, and legal departments, to refine underwriting policies based on collection insights and early warning signals.

- Oversee collection operations and technology integration to streamline field processes, enhance data-driven decision-making, and improve the efficiency of recovery efforts.

Required Skillset:

- Demonstrated expertise in managing large-scale collection operations within the NBFC or banking sector, with a deep understanding of the affordable housing mortgage landscape.

- Proven ability to navigate complex debt restructuring scenarios and manage stressed assets, ensuring legal compliance and risk mitigation at every stage.

- Exceptional leadership capabilities, with a track record of building, scaling, and motivating high-performance teams to achieve consistent results in challenging market conditions.

- Strong analytical acumen to interpret portfolio trends and translate them into actionable operational improvements.

- Superior communication and negotiation skills, essential for managing high-stakes interactions with stakeholders and maintaining professional standards during sensitive recovery processes.

- A postgraduate degree in Management or Finance from a premier institute is highly preferred, reflecting the strategic depth required for this senior leadership position.

- Ability to thrive in an on-site work environment in Jaipur, maintaining a hands-on approach to field operations and team management.