Hiring: Chief Business Officer (CBO)

Location: Mumbai / Delhi NCR

Industry: Luxury Watches | Luxury Retail | Premium Lifestyle

About the Role

We are seeking an accomplished Chief Business Officer (CBO) to lead the business strategy, growth, and commercial operations for a leading luxury watch business.

This is a pivotal leadership role responsible for driving revenue growth, strengthening brand equity, expanding market presence, and delivering exceptional customer experiences across retail, e-commerce, and distribution channels.

The ideal candidate will possess deep expertise in luxury retail, premium consumer brands, or luxury watches, along with a proven track record of building high-performing businesses, managing P&L, and leading large cross-functional teams.

Key Responsibilities

Business Strategy & Leadership

- Define and execute the overall business strategy aligned with growth, profitability, and market expansion objectives.

- Drive long-term business planning, commercial excellence, and organizational growth initiatives.

- Identify new business opportunities, partnerships, and expansion avenues within the luxury ecosystem.

- Work closely with the leadership team to shape the future direction of the business.

P&L Ownership & Commercial Management

- Own complete business P&L, revenue targets, profitability, and financial performance.

- Develop annual operating plans, budgets, and business forecasts.

- Drive sustainable revenue growth while maintaining premium brand positioning.

- Monitor business performance and implement strategic initiatives to achieve commercial objectives.

Luxury Retail & Customer Experience

- Lead omnichannel retail operations across boutiques, multi-brand outlets, e-commerce, and partner networks.

- Drive world-class customer experience and client engagement strategies.

- Build initiatives focused on customer acquisition, retention, loyalty, and lifetime value.

- Ensure brand standards and luxury service excellence are maintained across all customer touchpoints.

Brand Partnerships & Business Development

- Develop and strengthen relationships with international watch brands, distributors, and luxury partners.

- Lead commercial negotiations, partnership discussions, and strategic collaborations.

- Identify opportunities to expand brand portfolio and market presence.

- Represent the organization with key stakeholders, industry partners, and luxury brand principals.

Product, Merchandising & Inventory Management

- Collaborate with merchandising and buying teams to optimize assortment, inventory, and product mix.

- Ensure alignment between customer demand, inventory planning, and business goals.

- Drive category growth through effective product and pricing strategies.

- Monitor product performance and market trends to maximize commercial outcomes.

Marketing & Growth

- Partner with marketing teams to strengthen brand visibility and customer engagement.

- Drive integrated marketing, CRM, loyalty, events, and experiential initiatives.

- Leverage consumer insights and market intelligence to support business growth.

- Ensure alignment between brand positioning and commercial objectives.

Leadership & Team Management

- Build and lead high-performing teams across sales, retail, marketing, merchandising, operations, and customer experience.

- Foster a culture of excellence, accountability, innovation, and customer-centricity.

- Mentor senior leaders and build organizational capabilities to support growth.

- Drive collaboration across business functions to achieve strategic goals.

Required Skills & Experience

- 15-20+ years of experience in Luxury Retail, Luxury Watches, Premium Consumer Brands, Fashion, Jewellery, or Lifestyle sectors.

- Proven experience leading large businesses with full P&L responsibility.

- Strong understanding of luxury consumer behavior, retail operations, and premium customer experience.

- Demonstrated success in driving revenue growth, profitability, and business transformation.

- Experience managing relationships with global luxury brands and international stakeholders.

- Strong commercial acumen, strategic thinking, and business planning capabilities.

- Excellent leadership, communication, negotiation, and stakeholder management skills.

Preferred Experience

- Experience with luxury watch brands, premium jewellery, luxury fashion, or high-end lifestyle businesses.

- Exposure to omnichannel retail, luxury e-commerce, and experiential retail formats.

- Experience managing multi-brand luxury portfolios.

- Strong network within the luxury retail ecosystem.

Educational Qualifications

- Bachelor's degree in Business, Marketing, Retail, Luxury Management, or a related field.

- MBA from a reputed institution preferred.

Ideal Candidate

The ideal candidate is a visionary business leader with deep luxury retail expertise and a passion for premium consumer experiences.

You should possess the strategic mindset to drive business growth, the commercial acumen to deliver strong financial performance, and the leadership capabilities to build a market-leading luxury watch business