Job Position : Chief Operating Officer Employment Type : Full time and Permanent Job Location : New Delhi Joining : Immediate Salary & Remuneration: Best in Industry Position Summary We are seeking an experienced and driven Chief Operating Officer (COO) to oversee and scale our QSR operations across multiple locations. The ideal candidate will be responsible for end-to-end operational management, driving expansion, ensuring consistent brand execution, customer satisfaction, liaising with key stakeholders-including mall management and vendors-and achieving operational excellence. This role requires a strategic thinker with strong leadership skills, a deep understanding of QSR dynamics, and a proven ability to scale businesses. Key Responsibilities: 1. Lead and manage day-to-day operations across multiple QSR outlets to ensure high standards of quality, service, cleanliness, and customer satisfaction. 2. Develop and implement operational strategies to drive efficiency, profitability, and scalability. 3. Liaise with mall owners, property managers, and vendors to secure prime locations, manage leasing agreements, and maintain strong relationships. 4. Collaborate with cross-functional teams (marketing, HR, finance, supply chain) to align operational goals with business strategy. 5. Recruit, train, and mentor regional and store-level management teams to foster a culture of performance and accountability. 6. Monitor KPIs and implement data-driven improvements in operations, cost control, and customer service. 7. Lead expansion efforts including new store rollouts, location scouting, setup, and launch planning. 8. Ensure compliance with regulatory, food safety, and health standards across all locations. 9. Drive innovation in service delivery, technology adoption, and customer engagement. 10. Report directly to the CEO and provide insights and forecasts on operational performances Key Skills and Qualifications: - Bachelor's degree in business, Hospitality Management, or related field; MBA preferred. - 10+ years of operational leadership experience, ideally in the hotel/QSR/F&B sector. - Data-driven mindset with a focus on operational excellence - Proven success in managing multi-unit operations in a high-growth environment. - Strong understanding of food service, supply chain logistics, and customer service dynamics. - Excellent leadership, communication, and organizational skills. - Ability to thrive in a fast-paced, dynamic environment with a hands-on, results-driven approach - Ability to travel frequently and manage operations across different geographies.

Delhi NCR

Delhi

Chie Operating Officer - Hotel/QSR/F&B 

Job Description for Chie Operating Officer - Hotel/QSR/F&B  in VIRAL BRAND SERVICES LLP in  Delhi NCR Delhi for (10-16) years of experience. Apply Now!