About Chat360

Chat360 is a Gen AI + Agentic AI Omnichannel CX platform - WhatsApp, Voice, RCS, Click-to-WhatsApp Ads, and Website chat - serving 400+ enterprise customers across BFSI, automotive, retail, and healthcare in India, MENA, and the UK. We are scaling fast across new markets and new product lines.

This role sits at the center of that scale-up - owning the systems, data, and operating cadence that let a 148-person company run like a much larger one.

Role Summary

We're hiring a Chief of Staff who treats operations as an engineering problem and a numbers problem, not an admin problem. You'll own & solve multiple problems & bring structure to the chaos

This is not a calendar-management or meeting-notes role. You will build dashboards, write queries, automate workflows, and be the person in the room who can say "here's what the data actually shows" & then go build the fix yourself.

- What You'll Own

- # 1. GTM & Revenue Operations

- Run and continuously improve the GTM automation pipeline

- Manage the tool stack (Apollo, Clay, Gojiberry, Zoho CRM) and the handoffs between them

- Build and maintain real-time visibility into delivery health - at-risk accounts, stage bottlenecks, SLA breaches - for leadership review

- Pull and structure data from CRM, JIRA, and outreach tools into a single source of truth; resolve discrepancies between systems

- Run the numbers behind every recommendation you bring to leadership - pipeline coverage, conversion funnels, cost-per-acquisition, delivery cycle time, capacity utilization

- Comfortable working in spreadsheets at scale (formulas, pivot logic, dashboard tabs)

- Build and maintain internal tools (org chart, dashboards, trackers) that the wider, non-technical team can actually use

- Identify where manual work is a scale risk and replace it with automation - translate "we don't have a way to see X" into a working tool within days, not quarters

- Maintain Drive-based documentation systems as the org's source of truth for process and decisions

What Success Looks Like

- Leadership can ask "how's the pipeline / how's delivery health / how's this campaign performing" and get a number-backed answer same-day, not after a status-meeting cycle

- GTM automation runs with minimal manual intervention; humans approve, machines execute

- No client falls through the onboarding pipeline without it being visible and flagged

- Internal tools get adopted and used by non-technical teams, not just built and ignored

What We're Looking For

- 2-5 years in operations, strategy, business analytics, or a Chief-of-Staff-type role - ideally in a fast-scaling B2B SaaS environment

- Hands-on with at least one of: advanced Excel/Sheets, SQL, BI tools (Looker/Metabase/PowerBI), or scripting (Python) for data work - and willing to learn the others

- Experience working across CRM/sales tooling (Apollo, Salesforce, HubSpot, Zoho, or similar) and project tools (JIRA, Asana, Linear)

- Comfortable owning ambiguous, cross-functional problems with no playbook - and building the playbook yourself

- Exposure to GTM/RevOps automation (sequencing tools, enrichment platforms, outbound infrastructure)

- Experience with AI tooling for workflow automation (not just as a user - as someone who designs the workflow)