The Role:

Chat360 is hiring a Chief Revenue Officer to own and unify the full revenue engine - new business sales, customer success/expansion, and partnerships - across both established and emerging markets.

What You'll Own:

1. Revenue strategy & forecasting:

- Build and own the company-wide revenue plan across new logo acquisition, expansion/upsell, and renewals.

- Establish rigorous pipeline, forecasting, and reporting cadences across sales and CS.

- Set and hold the organization accountable to bookings, retention, and net revenue retention targets.

- Own the enterprise and SMB new business sales motion, including quota design, territory planning, and deal reviews.

- Build and refine compensation and incentive structures that drive the right behavior across AM and AE teams.

- Personally engage on strategic, CEO-level deals and key accounts.

2. Customer success & expansion revenue:

- Own the CS organization's contribution to the company's multi-crore annual revenue target, consolidating account portfolios into a single planning view.

- Drive expansion, cross-sell, and renewal motions across the existing enterprise client base.

3. Market expansion:

- Lead and scale Chat360's UK go-to-market expansion - pipeline build, local credibility infrastructure, and early enterprise wins.

- Evaluate and prioritize additional international markets as the business scales.

4. Partnerships & channel:

- Deepen and commercialize Chat360's partnerships with Meta, Google, and Microsoft as revenue and co-sell channels.

- Identify and structure new strategic and channel partnerships.

5. Team & org building:

- Hire, structure, and lead the sales, CS, and partnerships organizations as they scale.

- Define a clear, levelled org structure with sane spans of control across sales and delivery functions.

What We're Looking For:

- 10+ years in revenue leadership roles (VP Sales, VP Revenue, CRO, or similar), with at least 3-5 years owning a combined sales + CS/expansion number.

- Proven experience scaling B2B SaaS revenue from early/mid-stage to significantly larger ARR.

- Track record of building and leading multi-market or multi-geography go-to-market motions (India + international/UK/US strongly preferred).

- Deep comfort with modern GTM infrastructure - CRM discipline, pipeline hygiene, forecasting methodology.

- Experience with platform/channel partnerships (Meta, Google, Microsoft, or similar ecosystems) is a strong plus.

- Prior experience in conversational AI, customer engagement, martech, or adjacent enterprise SaaS categories preferred.

- Hands-on operator mentality - comfortable being in deals personally, not just managing a team from a dashboard.

- Strong analytical rigor paired with the ability to build and motivate a high-performing team.