Key Responsibilities:

- Lead change management activities across technology, product, process, and organizational transformation initiatives.

- Assess business and organizational impacts of proposed changes across user groups and functions.

- Develop and execute comprehensive Change Management and Adoption Plans.

- Identify impacted stakeholders, user groups, processes, systems, and business functions.

- Develop stakeholder maps covering readiness, influence, impact, and potential resistance.

- Partner with business leaders, Product Owners, Project Managers, Technology, HR, Training, and Communications teams.

- Develop targeted communication strategies and messaging for different stakeholder groups.

- Create communication materials including announcements, newsletters, FAQs, presentations, executive updates, and change notifications.

- Develop training and enablement strategies aligned with the overall change roadmap.

- Coordinate training, demonstrations, workshops, knowledge-transfer sessions, and user enablement activities.

- Collaborate with Technical Writers and Product Trainers to align documentation and training materials with new processes and product capabilities.

- Establish stakeholder engagement plans and conduct regular readiness and feedback sessions.

- Identify resistance to change and develop appropriate mitigation and engagement strategies.

- Monitor adoption, user readiness, training completion, and overall change effectiveness.

- Define and track change-readiness and adoption metrics.

- Gather stakeholder and user feedback and use insights to improve adoption.

- Support UAT, pilot programs, rollout planning, go-live, and post-production stabilization.

- Develop transition and operational-readiness plans for smooth movement from project delivery to business-as-usual operations.

- Coordinate change activities across multiple locations, business units, and geographically distributed teams.

- Maintain change management risks, issues, dependencies, decisions, and action items.

- Provide regular status updates and executive-level reporting on change readiness, adoption, risks, and key actions.

- Establish reusable change management frameworks, templates, processes, and best practices.

Required Candidate Profile:

- 5+ years of experience in Change Management, Organizational Change, Business Transformation, or a related field.

- Proven experience managing change initiatives across technology, product, process, or organizational transformation programs.

- Strong understanding of change management methodologies, stakeholder engagement, adoption, and organizational readiness.

- Strong stakeholder management and communication skills across business and technology teams.

- Experience developing communication, training, and adoption strategies.

- Strong experience in stakeholder impact assessment, readiness assessments, and resistance management.

- Experience supporting UAT, pilots, go-live, rollout, and post-production stabilization.

- Strong analytical, presentation, facilitation, and problem-solving skills.

- Ability to manage multiple initiatives and work effectively with geographically distributed teams.

- Experience preparing executive-level reports, dashboards, and change-readiness updates.