Chalo - Senior Manager - Operations

About the Role:

We are looking for a strong operations leader to help us build one of the best bus operations and passenger experiences through processes, data and technology.

This role will be responsible for driving operational excellence across bus operations, building strong processes, using data to improve performance, and leading large field/operations teams.

What you will own:

- Build and implement strong operating processes and SOPs to ensure consistent execution.

- Use data to identify operational issues, measure performance and drive decision-making.

- Lead and manage large field/operations teams, including teams of 50+ people.

- Handle real-time operational issues and solve problems effectively on the ground.

- Manage OEM/AMC vendors, SLAs and key internal/external stakeholders.

- Work closely with ground staff, workshops and leadership to ensure clear and timely communication.

- Drive continuous improvement in operational efficiency and passenger experience.

What we are looking for:

- Experience handling large field/operations teams, with 5 - 10+ direct reports.

- Strong problem-solving ability, especially in high-pressure, real-time situations.

- Data-driven approach with proven experience of using data to make decisions.

- Strong process orientation and the ability to build and enforce SOPs.

- Excellent communication and stakeholder management skills.

- Highly resourceful, hands-on and persistent, with a strong will-do attitude.

- Open to feedback and able to objectively evaluate and act on it.

If you are excited about building better public transport operations through technology, data and strong execution, we would love to hear from you.