ChaiPoint - Relationship Manager - Corporate Sales

Job Title: Relationship Manager

Location: Delhi NCR

Department: Enterprose Services

Designation: Manager/ Sr. Manager

Company: Chai Point (Mountain Trail Foods Pvt. Ltd. )

Role Overview:

- We're looking for a Relationship Manager who will be responsible for taking care of the complete life cycle of Corporate Customers spread across the country availing Chai Point Brewing Bots Solutions

Key Responsibilities:

- Managing the complete lifecycle of the Customer to deliver a delightful experience.

- Finding new growth opportunity from the existing clientele like deployment of Chai Point brewing solution at their upcoming & existing locations

- Educating customers about the new products getting added.

- Understanding Customer issues and resolving the same by coordinating with different departments.

- Co-ordinating with the Finance team on Invoicing, Payments & reconciliation.

- Always keep DSO (Days of Sales outstanding) under 45 days

- Taking care of customer requirement

- Maintain Customer satisfaction score.

- Expedite solution of customer problems and complaints to maximize satisfaction.

- Co-ordination with internal team to deliver the best experience.

- Visiting all the clients regularly

Requirements:

- Working directly with large global accounts across India

- Exposure of connecting with the HR & admin Heads of organizations with Regional & National presence

- Interaction with CFO, Finance controller & other leaders of the Finance team at the client end.

- Working closely with different department heads and teams.

- Exposure towards process improvement

Must Have:

- Excellent communication skills

- Excellent Interpersonal Skills

- Minimum 5+ Years B2B Sales & Relationship Management experience

- Should have experience of managing multiple simultaneous accounts & clients.

- Ability to multi-task, prioritize, and manage time effectively

- Experience of handling Invoicing dispute and Payment follow through.

- Willing to be on field

Why Chai Point?

- Work with some of India's largest corporate clients across diverse industries.

- Be part of a purpose-driven, fast-scaling consumer brand backed by marquee investors.

- Enjoy a performance-driven culture with no cap on incentives.

- Thrive in a collaborative, entrepreneurial, and impact-focused work environment