Product Manager - Ops Action Layer

Location: Gurugram / Delhi NCR

Experience: 5 - 9 years

Function: Product Management / Operations Transformation

Reporting to: CTO (dotted line to COO)

About the Role:

- We are looking for a Product Manager to build and scale an Ops Action Layer across our cafés, central kitchen and warehouse operations.

- The role will focus on converting operational metrics into clear diagnosis-action workflows and playbooks, while embedding standardised processes and maker-checker mechanisms for critical exceptions.

- This is a 50/50 Product + Operations role. You will work closely with Product and Engineering teams to build solutions within existing systems, while partnering with Operations leaders to drive adoption and standardisation.

Key Responsibilities:

- Build and launch action playbooks for priority operational KPIs.

- Convert operational metrics and insights into clear next-best actions and workflows.

- Design and implement exception-management and maker-checker workflows.

- Work closely with Product, Engineering and Analytics teams to integrate solutions into existing systems.

- Partner with Café Operations, Central Kitchen and Warehouse teams to drive adoption.

- Standardise operating processes and reduce dependency on individual methods.

- Identify operational gaps through data, root-cause analysis and stakeholder inputs.

- Define and track KPIs to measure the business impact of product and process changes.

- Drive implementation from build-stabilise-handoff.

- Influence cross-functional teams without direct reporting authority.

What We're Looking For:

- 5-9 years of experience in Product Management, Operations Excellence, Digital Operations or Operations Transformation.

- Experience in multi-location retail, QSR, café, food-tech or supply-chain-heavy consumer businesses.

- Proven experience of shipping products, workflows or digital solutions into existing systems.

- Strong understanding of operational processes and KPI-driven decision making.

- Ability to work effectively with both business/operations teams and engineering/product teams.

- Strong stakeholder management and influencing skills.

- Experience in process standardisation, workflow design or operational transformation.

- Comfortable working in a hands-on Individual Contributor role.

Good to Have:

- Experience with workflow automation or exception management.

- Experience creating SOPs, playbooks or operating frameworks.

- Exposure to analytics/BI tools and operational dashboards.

- Experience working across stores/cafés, central operations and warehouse/supply chain functions.

Who This Role Is NOT For:

- Pure BI/dashboarding profiles.

- Pure strategy/consulting profiles without implementation experience.

- Candidates focused only on greenfield technology/product development.

- Pure people-management roles.