Chaayos - Manager/Senior Manager - Training

Role Overview

The Head - Training will lead end-to-end training strategy for caf operations, ensuring high standards of service, product quality, and operational excellence. This role requires strong exposure to QSR/caf training, business

metrics, and on-ground execution across multiple outlets.

Key Responsibilities

- Lead and execute the end-to-end caf training charter across formats and locations

- Build training programs focused on sales growth, speed of service, customer experience, and cost control

- Convert business metrics (ADS, APC, productivity, wastage, complaints, audits) into targeted training actions

- Drive on-floor caf coaching, live demonstrations, and certification-based learning

- Ensure consistent execution of SOPs, service rituals, and product standards across cafs

- Partner with Operations to stabilize underperforming cafs through focused retraining plans

- Own training readiness for new caf openings, pre-launch and post-launch support

- Develop, coach, and review performance of regional trainers and caf trainers

- Design assessment tools, audits, and dashboards to measure training effectiveness

- Continuously upgrade training content based on customer feedback, operational gaps, and brand evolution

Key Skills & Competencies

- 6+ years of experience in Training / L&D within QSR, Retail, or Cafe Operations

- Educational background from IHM / Hotel Management / Hospitality institutes preferred.

- Strong hands-on experience in caf / store-level training.

- Proven ability to work with business and operational metrics.

- Excellent stakeholder management and people leadership skills.

- Comfortable with high-growth, multi-location environments