CG-VAK Software & Exports - Technical Implementation Project Manager - B2B SaaS

Roles & Responsibilities:

Key Responsibilities:

- Lead end-to-end implementation and delivery of software/technology products for enterprise customers.

- Own implementation projects from initial requirements gathering and planning through UAT, deployment, and customer go-live.

- Understand customer requirements and translate them into clear implementation plans, milestones, timelines, and deliverables.

- Act as the primary project/implementation point of contact for enterprise customers.

- Coordinate closely with Product, Engineering, Support, and other internal teams to resolve dependencies, issues, and implementation blockers.

- Manage project timelines, risks, dependencies, scope, and stakeholder expectations.

- Conduct regular project reviews and provide executive-level updates and reporting to customers and internal leadership.

- Engage directly with C-level executives, Directors, VPs, and other senior enterprise stakeholders.

- Build and maintain strong, strategic, long-term relationships with enterprise customers.

- Ensure successful UAT, deployment, adoption, and transition to the relevant post-go-live/customer success teams.

- Proactively identify risks and challenges and drive them to resolution.