We are seeking an accomplished and result-oriented Centre Head to lead the overall business operations of a premier retail destination.

This is a strategic leadership role responsible for driving business growth, maximizing asset performance, enhancing customer experience, and ensuring operational excellence across all functions of the mall.

The ideal candidate will bring strong expertise in mall management, retail operations, leasing, revenue generation, stakeholder management, and team leadership.

The role requires a commercial mindset with the ability to balance profitability, customer satisfaction, tenant engagement, and operational efficiency.

- # Key Responsibilities

- Business & Revenue Management

- Drive overall business performance, profitability, and financial success of the mall.

- Develop and execute strategic plans to maximize revenue, occupancy, and asset value.

- Identify new revenue streams and business growth opportunities across retail, events, advertising, and partnerships.

- Monitor financial performance, budgets, forecasts, and key business metrics.

- Ensure achievement of revenue targets while maintaining operational excellence.

- Mall Operations & Asset Management

- Oversee day-to-day operations of the mall, ensuring seamless functioning across all departments.

- Ensure high standards of facility management, safety, security, housekeeping, engineering, and maintenance services.

- Drive operational efficiency and implement best practices to enhance asset performance.

- Ensure compliance with statutory regulations, safety standards, and operational policies.

- Leasing & Tenant Management

- Work closely with leasing teams to strengthen tenant mix and maximize occupancy levels.

- Build and maintain strong relationships with retailers, anchor tenants, and brand partners.

- Support leasing negotiations, renewals, tenant retention strategies, and expansion opportunities.

- Address tenant concerns proactively and ensure high levels of tenant satisfaction.

- Customer Experience & Marketing

- Drive initiatives to enhance footfall, customer engagement, and overall shopping experience.

- Collaborate with marketing teams to develop campaigns, promotions, events, and customer acquisition strategies.

- Monitor consumer trends and implement programs to improve customer loyalty and retention.

- Ensure the mall consistently delivers a premium customer experience.

- Leadership & Stakeholder Management

- Lead and mentor cross-functional teams including operations, leasing, marketing, engineering, finance, and facility management.

- Foster a high-performance culture focused on accountability, collaboration, and business outcomes.

- Manage relationships with investors, landlords, government authorities, consultants, vendors, and external stakeholders.

- Provide regular business updates and strategic recommendations to senior leadership.

- Governance & Compliance

- Ensure adherence to legal, regulatory, health, safety, and environmental requirements.

- Monitor risk management frameworks and business continuity plans.

- Drive governance standards and ensure operational controls are effectively implemented.

- # Required Skills & Experience

- 15+ years of experience in Mall Management, Retail Operations, Commercial Real Estate, Asset Management, or related sectors.

- Proven experience managing large-scale retail destinations, shopping malls, or commercial assets.

- Strong understanding of mall operations, leasing, marketing, facility management, and revenue management.

- Demonstrated success in driving business growth, profitability, and operational efficiency.

- Strong financial acumen with experience managing budgets, P&L responsibilities, and commercial performance.

- Excellent stakeholder management and relationship-building capabilities.

- Strong leadership experience managing large and diverse teams.

- Strategic thinker with strong execution and decision-making abilities.

- Exceptional communication, negotiation, and interpersonal skills.

- # Preferred Background

- Experience managing premium retail destinations or mixed-use developments.

- Exposure to leasing strategies, retail partnerships, and consumer engagement initiatives.

- Strong understanding of retail market dynamics and commercial real estate trends.

- Experience working with leading retail brands and anchor tenants.

- # Educational Qualifications

- Bachelor's degree in Business Administration, Management, Marketing, Real Estate, Hospitality, or a related field.

- MBA or Postgraduate qualification from a reputed institution preferred.

- # Ideal Candidate

The ideal candidate will be a seasoned business leader with a strong track record of managing large-scale retail assets and driving commercial success.

You should possess a strategic mindset, exceptional stakeholder management skills, and the ability to lead teams while delivering superior customer experiences and sustainable business growth