Company Description:

Central Books, located in Hyderabad, is a one-stop solution for all academic needs in India. With over 70 years of experience in the books trade and publishing, Central Books aims to provide educational books that enable every student to succeed in their chosen career. The company is committed to enriching the education system through transparency and convenience for consumers, using technology-enabled tools and services.

Role Overview:

The Warehouse Manager is responsible for overseeing end-to-end warehouse operations, ensuring efficient inbound, storage, order processing, and outbound activities for business customers. The role requires strong process control, inventory accuracy, team management, and coordination with cross-functional departments to meet service-level commitments.

Key Responsibilities:

1. Warehouse Operations Management:

- Oversee daily warehouse operations including receiving, put-away, storage, picking, packing, and dispatch.

- Ensure 100% adherence to SLAs for B2B order fulfilment.

- Optimize warehouse layout, space utilization, and material flow.

- Plan and allocate warehouse areas for smooth operations during peak season.

- Monitor productivity KPIs such as throughput, order accuracy, OTIF (On-Time In Full), TAT, pick/pack rates.

2. Inventory Management:

- Maintain accurate stock levels through regular cycle counts and physical audits.

- Investigate and resolve stock variances and discrepancies.

- Coordinate with procurement and planning teams for timely replenishment.

3. People & Team Management:

- Lead and supervise warehouse executives, supervisors, and associates.

- Conduct training on SOPs, safety, and process improvements.

- Manage and train 3PL employees for day-to-day operations.

- Manage workforce planning, shift scheduling, and performance assessment.

4. Process Compliance & Documentation:

- Ensure adherence to company SOPs, EHS norms, and statutory compliance.

- Maintain documentation for inbound, outbound, and inventory control.

- Support internal audit and compliance checks with required data and processes.

5. Technology & Systems:

- Work on WMS/ERP systems for inventory, order management, and process automation.

- Generate operational reports and dashboards for performance tracking.

- Identify opportunities for automation and process improvements.

6. Vendor & Stakeholder Coordination:

- Liaise with transporters, logistics partners, and suppliers for timely delivery and dispatch.

- Coordinate with Sales, Procurement, Finance, and Customer Service for smooth order processing.

- Resolve escalations related to order delays, shortages, or damages.

7. Cost & Productivity Optimization:

- Monitor warehouse costs: manpower, transportation, storage, consumables, and wastage.

- Drive continuous improvement initiatives (5S, Lean, Kaizen).

- Improve operational efficiency without compromising accuracy or service quality.

Key Skills & Competencies:

- Strong understanding of B2B warehouse operations.

- Proficiency in WMS/ERP systems.

- Leadership, people management, and conflict resolution skills.

Educational & Experience Requirements:

- Bachelor's degree in Supply Chain, Logistics, Operations Management, or related field.

- 8-12 years of experience in warehouse operations, preferably in B2B, distribution, retail, or e-commerce.

- Experience in managing large teams and 3PL operations.